Thank you, Rae, it is very satisfying to have my efforts acknowledged. The reason I chose to do so, however, was partially out of self-interest. I run a professional genealogy business and was finding I couldn't even re-create some of the searches my clients were sending me as background data. I then found I couldn't re-create some searches I'd provided them with a month or so earlier. I was literally tearing my hair out. Hopefully they now have the message - and I shall be keeping tabs on them. Rosemary On 02/05/2014 20:57, "Rae Knight" <knight.rae@gmail.com> wrote: >I would like to thank Rosemary Morgan and anyone else who has been brave >enough to raise their head above the parapet and report on the actual >state >of the 'new' FMP website. We have had an apology (of sorts) and a >recognition that mistakes were made. Several people have now had refunds >on >their subscription perhaps due to the threat of legal action. > >I am sad it has taken so long for FMP to acknowledge the problems - maybe >if a few more big names in genealogy had made more of a fuss FMP would >have >got their act together sooner. Hopefully they will now listen to their >paying subscribers although they won't have quite so many going forward. > >Rae Knight > >------------------------------- >To unsubscribe from the list, please send an email to >SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the >quotes in the subject and the body of the message

Good luck Rosemary! Let's hope they get it sorted soon. On 2 May 2014 23:26, Rosemary Morgan <rosemarymorgan@btopenworld.com> wrote: > Thank you, Rae, it is very satisfying to have my efforts acknowledged. > > The reason I chose to do so, however, was partially out of self-interest. > I run a professional genealogy business and was finding I couldn't even > re-create some of the searches my clients were sending me as background > data. I then found I couldn't re-create some searches I'd provided them > with a month or so earlier. I was literally tearing my hair out. > > Hopefully they now have the message - and I shall be keeping tabs on them. > > Rosemary > > On 02/05/2014 20:57, "Rae Knight" <knight.rae@gmail.com> wrote: > > >I would like to thank Rosemary Morgan and anyone else who has been brave > >enough to raise their head above the parapet and report on the actual > >state > >of the 'new' FMP website. We have had an apology (of sorts) and a > >recognition that mistakes were made. Several people have now had refunds > >on > >their subscription perhaps due to the threat of legal action. > > > >I am sad it has taken so long for FMP to acknowledge the problems - maybe > >if a few more big names in genealogy had made more of a fuss FMP would > >have > >got their act together sooner. Hopefully they will now listen to their > >paying subscribers although they won't have quite so many going forward. > > > >Rae Knight > > > >------------------------------- > >To unsubscribe from the list, please send an email to > >SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the > >quotes in the subject and the body of the message > > > > ------------------------------- > To unsubscribe from the list, please send an email to > SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message >