Its interesting to see continuing comments about the FMP. On 17 April I sent the following email to the Chief Executive of the SOG using the address 'ceo@sog.org.uk'. and received no reply. Whilst I do not expect the SOG to share my views about FMP, or the need to express concern, I was disappointed at the apparent lack of interest in members views. I am sure Ms Perrin is a very busy individual but the courtesy of a brief acknowledgement would have been nice! Lin ---------------------------------------------------------------------------- ------------------------------------------ Dear Ms Perrin I have for years been a keen user of Find My Past and pleased that the SoG has been associated with the company. However, as you may be aware many members have expressed their disquiet and disappointment following the launch of Find My Past's new system. I doubt you have the time to routinely monitor the SOG members forum but their messages do provide an eloquent description of the problems encountered. The new system is slow, difficult to use, poorly designed and lacks many of the search facilities of the previous version. It is so bad that I cannot believe it was tested with the help of genealogists. A high volume of complaints can be seen on its own website and on Facebook. The SoG is described as one of the FMP's partners. I feel the SoG's reputation will be damaged by its continuing association with an organisation which appears to have behaved with a lack of professionalism, with little concern for its users or for the ease of access to information provided by its partners. I am writing to ask whether the SoG has, or will be, making an official representation to the company to express its concern. Regards Lin Howard (Member No. 011443)

On 27 Jun at 11:00, "Lin & David" <lin@boots1.demon.co.uk> wrote: > Its interesting to see continuing comments about the FMP. On 17 April > I sent the following email to the Chief Executive of the SOG using the > address 'ceo@sog.org.uk'. and received no reply. Whilst I do not > expect the SOG to share my views about FMP, or the need to express > concern, I was disappointed at the apparent lack of interest in > members views. I am sure Ms Perrin is a very busy individual but the > courtesy of a brief acknowledgement would have been nice! > > Lin Try sending it to the Genealogist or the chairman of trustees. The ceo looks after the administration of the Society. ---------------------------------------------------------------------------- > ------------------------------------------ > > Dear Ms Perrin > > I have for years been a keen user of Find My Past and pleased that the > SoG has been associated with the company. However, as you may be > aware many members have expressed their disquiet and disappointment > following the launch of Find My Past's new system. I doubt you have > the time to routinely monitor the SOG members forum but their messages > do provide an eloquent description of the problems encountered. The > new system is slow, difficult to use, poorly designed and lacks many > of the search facilities of the previous version. It is so bad that > I cannot believe it was tested with the help of genealogists. A high > volume of complaints can be seen on its own website and on Facebook. > > The SoG is described as one of the FMP's partners. I feel the SoG's > reputation will be damaged by its continuing association with an > organisation which appears to have behaved with a lack of > professionalism, with little concern for its users or for the ease of > access to information provided by its partners. > > I am writing to ask whether the SoG has, or will be, making an > official representation to the company to express its concern. > > Regards Lin Howard > > (Member No. 011443) > > > > ------------------------------- To unsubscribe from the list, please > send an email to SOG-UK-request@rootsweb.com with the word > 'unsubscribe' without the quotes in the subject and the body of the > message > > -- Tim Powys-Lybbe tim@powys.org for a miscellany of bygones: http://powys.org/

Else Churchill may be the person you want. Email Genealogy AT .... She is on twitter, too. On 27 June 2014 22:44:37 Tim Powys-Lybbe <tim@powys.org> wrote: > On 27 Jun at 11:00, "Lin & David" <lin@boots1.demon.co.uk> wrote: > > > Its interesting to see continuing comments about the FMP. On 17 April > > I sent the following email to the Chief Executive of the SOG using the > > address 'ceo@sog.org.uk'. and received no reply. Whilst I do not > > expect the SOG to share my views about FMP, or the need to express > > concern, I was disappointed at the apparent lack of interest in > > members views. I am sure Ms Perrin is a very busy individual but the > > courtesy of a brief acknowledgement would have been nice! > > > > Lin > > Try sending it to the Genealogist or the chairman of trustees. The ceo > looks after the administration of the Society. > > > ---------------------------------------------------------------------------- > > ------------------------------------------ > > > > Dear Ms Perrin > > > > I have for years been a keen user of Find My Past and pleased that the > > SoG has been associated with the company. However, as you may be > > aware many members have expressed their disquiet and disappointment > > following the launch of Find My Past's new system. I doubt you have > > the time to routinely monitor the SOG members forum but their messages > > do provide an eloquent description of the problems encountered. The > > new system is slow, difficult to use, poorly designed and lacks many > > of the search facilities of the previous version. It is so bad that > > I cannot believe it was tested with the help of genealogists. A high > > volume of complaints can be seen on its own website and on Facebook. > > > > The SoG is described as one of the FMP's partners. I feel the SoG's > > reputation will be damaged by its continuing association with an > > organisation which appears to have behaved with a lack of > > professionalism, with little concern for its users or for the ease of > > access to information provided by its partners. > > > > I am writing to ask whether the SoG has, or will be, making an > > official representation to the company to express its concern. > > > > Regards Lin Howard > > > > (Member No. 011443) > > > > > > > > ------------------------------- To unsubscribe from the list, please > > send an email to SOG-UK-request@rootsweb.com with the word > > 'unsubscribe' without the quotes in the subject and the body of the > > message > > > > > > > -- > Tim Powys-Lybbe tim@powys.org > for a miscellany of bygones: http://powys.org/ > > ------------------------------- > To unsubscribe from the list, please send an email to > SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes > in the subject and the body of the message