<<snipped>>... it would seem to me a good idea to also complain to the organisations (eg TNA) who have commercial partnerships with FMP ... <<snipped>> Except that depends on who is supplying the service to who. If FMP have tendered to TNA and are being paid by TNA to provide a service to them, then yes. Perhaps. But it seems to me that in some cases it's almost the reverse - e.g. Ancestry now have the RG4, RG5 and RG8 non-conformist vital records from TNA. These were originally seen on http://www.bmdregisters.co.uk/ (and are still there now alongside other RG registers). I *assume* that the original period of exclusivity is up and that TNA have supplied microfilm to Ancestry, so in that cases it's TNA supplying a service to Ancestry and Ancestry won't have any obligations to TNA. Though that's probably over-simplified. So feel free to complain to the owning body but be aware that there may be no contractual obligation in the direction you think there is, and even if there is, they may simply say, "The contract says you need to talk to the online provider...." Adrian B