<<snipped>> I don't know how long they spent testing the site but it clearly wasn't adequate. <<snipped>> While I agree that user testing wasn't adequate - plainly! - the fact is that the new system was tested for some months before full cut-over, as numerous people were using it in pilot mode. We also need to remember that the new screens were demonstrated at WDYTYA Live and, so far as we understand, were generally well received. Though of course they would have been chosen to display the powerful aspects of the new system. My suspicion is that the testing and demonstrations focussed on individual screens and the appalling navigation was never in focus. After all, if you are demoing screens, you are just not going to go up and down, up and down all the time. This is *not* an excuse - navigation should be part of the test - but it may be an explanation. Adrian B