<<snipped>>I *assume* that the original period of exclusivity is up and that TNA have supplied microfilm to Ancestry, so in that cases it's TNA supplying a service to Ancestry and Ancestry won't have any obligations to TNA. <<snipped>> Well unless TNA are supplying Ancestry for free [and if they are, I'd like a free set too, please], there is still a commercial arrangement. One can refuse to trade, in any commercial arrangement. My point was that as well as (1) putting in complaints and (2) threatening to cancel subscriptions, people could also consider (3) ensuring that those who make contracts with FMP understand that they do not provide a good customer service (if, indeed, that is the case). I might also add (4) write to the many, many, many family history magazines to express dissatisfaction. But as I said I don't use FMP so cannot judge. I am surprised that people keep saying "no point in complaining here" (I paraphrase). Does no one from FMP's management/PR subscribe to SoG? Do none of the family history magazine's news reporters monitor this mailing list for stories? Perhaps that is the case. Mark