I've held my tongue and read a lot about the new FMP and waited for things to get better, but the haven't . Is anyone else suffering from impossibly slow times for originals to load? I mean in excess of 20 minutes? - My broadband speed is good and on Ancestry results appear within seconds. Search results take a minute or so but then when I try to view the original, the problems start. Since the change over I have only managed to view one original. Even at the TNA yesterday things were very slow - about 90 secs to load an original. I'm now logging in to FMP un-tick the box. I feel like writing and demanding a refund as they are not giving me the service I paid for, in fact hardly any service at all. On 17/04/2014 17:05, Rosemary Morgan wrote: > I would like the Society to take up these issues directly with FMP. The > more Genealogy organisations that complain - and I know that others are > doing so - the better! > > The lack of proper testing and the diabolical presentation of the Parish > records (which after all is what of us more experienced genealogists are > looking for these days) is unforgivable. I complained specifically about > the Westminster Results page (but I did point out that the same problem > probably occurred in other Parish record sets), which is maybe why those > have been slightly improved. They put the Parish name back on the > Westminster Baptisms and Marriages but still no date; and on the Burial > records, there is a Date but no Parish! But when the burial gives no date > of death, they've put in a "0" and calculated the Year of Birth to be the > same as the Year of Death - hopeless!! I've given them more feedback! > > I've also un-ticked the auto-renew box but will admit to having been given > a two extra month extension as I have given them a lot of feedback! > > Rosemary Morgan > > > On 17/04/2014 16:50, "John Haggerstone" <john@hp43tq.fsnet.co.uk> wrote: > >> With some reluctance I renewed in January but I have regretted it ever >> since >> the 'new' FMP site was introduced. I find it so time wasting trawling >> through records that I don't need. It seems to me that the new system is >> designed to quickly use up credits of those who pay as they go! >> Thanks for the auto-renew tip Rae; I've unticked that box! >> John Haggerstone >> >> -----Original Message----- >> From: sog-uk-bounces@rootsweb.com [mailto:sog-uk-bounces@rootsweb.com] On >> Behalf Of Rae Knight >> Sent: 17 April 2014 15:39 >> To: SOG-UK@rootsweb.com >> Subject: [SOG-UK] 'New' FindMyPast >> >> Well enough is enough. Luckily for me my subscription was up for renewal >> - I >> won't be resubscribing, not until the 'new' site is at least as good as >> the >> old. I know I am lucky because this is a hobby for me and not my >> livelihood. >> >> A major frustration for me was the disappearance of the parish name in >> many >> of the record sets. A search for a family name in Kent Baptisms helpfully >> gave the 'place' as Kent - I KNOW THAT! I don't want to search on just one >> parish as my family moved between neighbouring parishes. Even the >> Westminster records which do show the parish names seems to have lost the >> ability to sort them alphabetically which enabled a quick scroll down >> before. >> >> The site can't have been tested properly with genealogists before being >> released. FMP's handling of the whole affair has been disastrous from a PR >> point of view - apart from a brief message on Facebook on the 4th April >> there has been no real communication from FMP - just vague promises on >> their >> forum that certain things are being looked at. Not good enough - we are >> (were) paying for this rubbish! >> >> People should be aware that the 'new' site has everybody down to >> auto-renew >> by default so unless you are happy for this to happen make sure you untick >> that particular box! >> >> Rae Knight >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes >> in the subject and the body of the message >> >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the >> quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2014.0.4355 / Virus Database: 3882/7354 - Release Date: 04/16/14 > >

> Is anyone else suffering from impossibly slow times for originals to > load? I mean in excess of 20 minutes? - My broadband speed is good > and on Ancestry results appear within seconds. Search results take a > minute or so but then when I try to view the original, the problems > start. Since the change over I have only managed to view one > original. Even at the TNA yesterday things were very slow - about 90 > secs to load an original. Strangely I don't have any speed problems at findmypast - I typically get the results of my searches in a fraction of a second, and when I view an image it usually doesn't take more than 3 or 4 seconds to load (and can be quicker). I've looked at hundreds of images over the past couple of weeks and can only think of a few occasions when I felt that I was waiting longer than I ought. Even newspaper articles appear pretty quickly (although we seem to have lost the option of downloading the images???). My broadband speed is pretty good for a rural location (8mb) but according to Which? that's slow compared to the average in towns and cities. I'm using Chrome, which might make a difference. The longest wait I've had by far was not using findmypast, but using the computers in the SoG library earlier this week. However I won't be cancelling my SoG subscription! Peter