I always use local registrars for certificates because most of them are so helpful and go well beyond the call of duty - at no extra cost. There are exceptions like Islington! I also prefer the fee to go into the local Council coffers rather than the Treasury!. Barry Hepburn On 24 Sep 2011, at 08:01, [email protected] wrote: > Message: 1 > Date: Fri, 23 Sep 2011 09:46:50 +0100 > From: "Diana Bouglas" <[email protected]> > Subject: [SOG-UK] GRO Certificate Ordering (was Principal Probate > Registry One Hour Service) > To: <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Geoff Swinfield was invited to attend a small, one-off focus group > meeting, with three other users of the certificate ordering system. > I wonder if this might have been connected to John's approach by > GRO. It was hosted by IPS/GRO representatives on Tuesday (21 Sep). > One was from Southport and the others were London-based and weren't > so familiar with the specifics of the service. He was by far the > heaviest user present (about 20 certs a month). The other three had > used the system very little. > > > > They seemed to be concerned about why people might not use their > online ordering service, eg ordering from local registrars or > through intermediaries such as Ancestry and also not ordering at > all, perhaps using parish register versions of marriages or just > relying on the index entries.