<<snipped>> There appears to have been no thought given to the new result forms at all, <<snipped>> It seems to have got through even to FMP management that the output forms waste huge amounts of space, given what they say on the Feedback site. I would implore everyone with comments to use the FMP Feedback site. Comments on lists and boards like this may help us blow off steam but will not be read by FMP so will not count as a negative response. Please use http://feedback.findmypast.co.uk/ Please also make specific comments - "Give us back the old site" is never going to happen so don't bury comments in that thread. As for anyone saying, "I'm cancelling my subscription...", well, most of us do not have the luxury of alternate sources of data. Adrian B

I too this morning have been upgraded and fear for the future. I am still on Explorer 10 as TalkTalk seem unable to adapt to any changes on that portal so have to resort to switching between Firefox and Explorer 10. I have a full subscription with FMP (including the rather incomplete overseas) and am now seriously thinking of joining Ancestry (assuming they are any better). Chris Stupples.

You should be able to run IE 11 in compatibility mode so that it honours functionality that worked/works on older versions of IE. I'm travelling at the moment so unable detail how to achieve this but if anyone needs help trying this out please send me a direct email. Sent from my iPhone > On 2 Apr 2014, at 09:29, "David Martin" <dmart7@blueyonder.co.uk> wrote: > > Oh dear, I've been "upgraded" to the new FMP. I haven't had a chance yet to > assess its SEARCH and accessibility to records, reported to be a retrograde > step by many others. But if not already aware, images of its records do not > show if you are running the current version of Internet Explorer, IE11. > > I'm not sure that FMP are working quickly to resolve the issue. They are > telling people that a workaround is to switch to another browser, like > Chrome. While this may "solve" the problem with FMP, it is not the normal > definition of a workaround, much less an excuse to deliver a faulty product > and drag feet before fixing it. A workaround would normally be to add the > FMP website to IE's "compatibility list", but this doesn't work either. > > Telling people to change their browser is a bit like the government > announcing that Ford cars will no longer be allowed on all the roads (even > if there are more Fords than most other makes). > > There is a workaround of sorts. Having tried to look at your image and > failed, you can look at later it under FMPs "My Records". It is very > cumbersome and only for the desperate. FMP need to fix this soon > > David M > > > ------------------------------- > To unsubscribe from the list, please send an email to SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

The death duty register can be found by clicking on "filter by record set" and death duties are under "index to death duty registers" so need to click "I". I also have struggled but found this by chance. Hilary On 2 April 2014 08:53, Peter Goodey <peter.goodey.gen@gmail.com> wrote: > On Wed, 2014-04-02 at 01:50 -0400, Denise Carr wrote: > > I spent an entire day's precious leave getting absolutely nothing from > > the new site. April Fools joke indeed. I have been with FMP since they > > started out, but not for much longer I fear! > > > > I agree. It seems unusable now. I noticed that FMP's blog contained an > April Fool's joke which is surely a particularly crass decision in view > of the current state of their site. I also see that their CEO felt > obliged to post a personal note which fails to apologise for the > fiasco. > > The primary reason I visited the site today was to search the Index to > the Death Duty Registers 1796-1903. This database seems to have > completely disappeared! > > > ------------------------------- > To unsubscribe from the list, please send an email to > SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message >

On Wed, 2014-04-02 at 01:50 -0400, Denise Carr wrote: > I spent an entire day's precious leave getting absolutely nothing from > the new site. April Fools joke indeed. I have been with FMP since they > started out, but not for much longer I fear! > I agree. It seems unusable now. I noticed that FMP's blog contained an April Fool's joke which is surely a particularly crass decision in view of the current state of their site. I also see that their CEO felt obliged to post a personal note which fails to apologise for the fiasco. The primary reason I visited the site today was to search the Index to the Death Duty Registers 1796-1903. This database seems to have completely disappeared!

Oh dear, I've been "upgraded" to the new FMP. I haven't had a chance yet to assess its SEARCH and accessibility to records, reported to be a retrograde step by many others. But if not already aware, images of its records do not show if you are running the current version of Internet Explorer, IE11. I'm not sure that FMP are working quickly to resolve the issue. They are telling people that a workaround is to switch to another browser, like Chrome. While this may "solve" the problem with FMP, it is not the normal definition of a workaround, much less an excuse to deliver a faulty product and drag feet before fixing it. A workaround would normally be to add the FMP website to IE's "compatibility list", but this doesn't work either. Telling people to change their browser is a bit like the government announcing that Ford cars will no longer be allowed on all the roads (even if there are more Fords than most other makes). There is a workaround of sorts. Having tried to look at your image and failed, you can look at later it under FMPs "My Records". It is very cumbersome and only for the desperate. FMP need to fix this soon David M

<<snipped>>I would implore everyone with comments to use the FMP Feedback site<<snipped>> I don't use FMP so can't comment on the changes, but it would seem to me a good idea to also complain to the organisations (eg TNA) who have commercial partnerships with FMP - if their records become all-but inaccessible because of the changes, then they are not keeping to the spirit of their commercial contracts which at some point will have to come up for renewal. Just a thought. Mark

Unfortunately I got switched to the new "improved" FMP site yesterday (April Fool's joke on me?). I was expecting issues, but not that bad! For example, Boyd's Marriage Index no longer gives the spouse's surname, just their first name, rendering this important source absolutely useless. As the provider of this data, is the SoG aware of this issue? There appears to have been no thought given to the new result forms at all, just a random collection of fields. Marriages for example have the Month of the marriage on row 5, the Year on row 8 and the Day all the way down at row 39! The Bride's first and last names are separated by the year (which appears twice), and for some unknown reason the groom's Father's details are given before his! I would also like to be able to filter by marriage date range - at present only birth and death date selection is available. I spent an entire day's precious leave getting absolutely nothing from the new site. April Fools joke indeed. I have been with FMP since they started out, but not for much longer I fear! Denise Carr

I have struggled with both new searches, but it's the same as anything new....patience. My computer died a week ago and I have had to upgrade to Windows 8, that's a challenge too! Anne -----Original Message----- From: sog-uk-bounces@rootsweb.com [mailto:sog-uk-bounces@rootsweb.com] On Behalf Of sog-uk-request@rootsweb.com Sent: 29 March 2014 07:01 To: sog-uk@rootsweb.com Subject: SOG-UK Digest, Vol 9, Issue 38 Today's Topics: 1. Re: New Find My Past website (Adrian Bruce) ---------------------------------------------------------------------- Message: 1 Date: Fri, 28 Mar 2014 10:47:48 -0000 From: "Adrian Bruce" <abruce@madasafish.com> Subject: Re: [SOG-UK] New Find My Past website To: <sog-uk@rootsweb.com> Message-ID: <B0748CC3755E46849E62F36455CE111C@GalaxyChill> Content-Type: text/plain; charset="us-ascii" <<snipped>> Given current dissatisfaction with Ancestry (having just dropped their superb "Old Search") <<snipped>> Superb? That's a matter of opinion. Ancestry were paying to maintain 2 sets of software, working on 2 sets of indexes, with increased hardware. There was a clear financial case for it. As for FMP, from what little I saw of their "worldwide" collections, it seems to me that the same applied to them, as it looks as if the new UK screens are based on the previous worldwide screens. Though as I don't have a worldwide subs to FMP, I'm willing to be corrected. The issue for me with the FMP move is that there was a simple Requirement Number 1 for the move, i.e. "New system must do everything the Old one did". (The "how" would be different but the "what" must be the same). That Requirement has not been fulfilled with the loss of things like sorting on the output and the search on census by TNA reference. Don't blame the programmers - blame those who passed off the new stuff. As for switching, well, if anyone else can produce the WW1 Soldiers' Documents (Ancestry only), the pre-WW1 Soldiers' Document (FMP only), Cheshire PRs (FMP only), the (English) Probate calendar (Ancestry only???) .... Well, you get my drift. Adrian B

<<snipped>> The WW1 records (WO363 and WO364) should be on FMP later this year - and at Olympia they were saying that they had found an indication of 600,000 more soldiers than those indexed on Ancestry. <<snipped>> Interesting - that's about another 10% of the British Army been found(?!).... I'll not hold them to precise numbers - any advance would be welcome. Staffordshire I knew of, Shropshire I'd not heard of until today but would like just in case my Cheshire mon came from over the border... Nice. North Devon would also be most welcome. But Devon registers and FMP don't seem to have had a very clear relationship in the past...... Thanks for that.... Adrian

Adrian The WW1 records (WO363 and WO364) should be on FMP later this year - and at Olympia they were saying that they had found an indication of 600,000 more soldiers than those indexed on Ancestry. Also this year they should have AIR75 , RG4-8 (non-conformist), parish records for Staffordshire, Shropshire, North Devon and hopefully the Yorkshire Digital Archive Regards John Hanson -----Original Message----- From: sog-uk-bounces@rootsweb.com [mailto:sog-uk-bounces@rootsweb.com] On Behalf Of Adrian Bruce Sent: 28 March 2014 10:48 To: sog-uk@rootsweb.com Subject: Re: [SOG-UK] New Find My Past website <<snipped>> Given current dissatisfaction with Ancestry (having just dropped their superb "Old Search") <<snipped>> Superb? That's a matter of opinion. Ancestry were paying to maintain 2 sets of software, working on 2 sets of indexes, with increased hardware. There was a clear financial case for it. As for FMP, from what little I saw of their "worldwide" collections, it seems to me that the same applied to them, as it looks as if the new UK screens are based on the previous worldwide screens. Though as I don't have a worldwide subs to FMP, I'm willing to be corrected. The issue for me with the FMP move is that there was a simple Requirement Number 1 for the move, i.e. "New system must do everything the Old one did". (The "how" would be different but the "what" must be the same). That Requirement has not been fulfilled with the loss of things like sorting on the output and the search on census by TNA reference. Don't blame the programmers - blame those who passed off the new stuff. As for switching, well, if anyone else can produce the WW1 Soldiers' Documents (Ancestry only), the pre-WW1 Soldiers' Document (FMP only), Cheshire PRs (FMP only), the (English) Probate calendar (Ancestry only???) .... Well, you get my drift. Adrian B ------------------------------- To unsubscribe from the list, please send an email to SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

<<snipped>> Given current dissatisfaction with Ancestry (having just dropped their superb "Old Search") <<snipped>> Superb? That's a matter of opinion. Ancestry were paying to maintain 2 sets of software, working on 2 sets of indexes, with increased hardware. There was a clear financial case for it. As for FMP, from what little I saw of their "worldwide" collections, it seems to me that the same applied to them, as it looks as if the new UK screens are based on the previous worldwide screens. Though as I don't have a worldwide subs to FMP, I'm willing to be corrected. The issue for me with the FMP move is that there was a simple Requirement Number 1 for the move, i.e. "New system must do everything the Old one did". (The "how" would be different but the "what" must be the same). That Requirement has not been fulfilled with the loss of things like sorting on the output and the search on census by TNA reference. Don't blame the programmers - blame those who passed off the new stuff. As for switching, well, if anyone else can produce the WW1 Soldiers' Documents (Ancestry only), the pre-WW1 Soldiers' Document (FMP only), Cheshire PRs (FMP only), the (English) Probate calendar (Ancestry only???) .... Well, you get my drift. Adrian B

I had emailed FamilySearch and they replied writing that if I still had a problem on 1st April to contact them with appropriate details. The xls downloads have worked fine since. Regards, Colin M On 27/03/2014 12:28, David Martin wrote: > Yes - this worked for me too with IE11 > > Didn't need to do "compatibility mode" > > David M > > -----Original Message----- > From: Gordon Adshead > Sent: Thursday, March 27, 2014 11:49 AM > To: sog-uk@rootsweb.com > Subject: Re: [SOG-UK] FamilySearch > > Absolutely no problem for me this morning Colin (27th) > Downloads into .XLS perfectly as before, using Firefox > Best regards Gordon +Z > > At 21:27 25/03/2014, Colin Mills wrote: >> I have over the last few weeks searched FamilySearch on a few parishes >> an by clicking on the <Export Results> button been able to download the >> results as a series of Excel spreadsheets whIich I have been able to >> knock into shape and save as a dBase III file. >> >> Today when I clicked on the <Export Results> button a dotted line formed >> around the button but nothing more happened. Is it me or my system, or >> is there a problem with FamilySearch? >> >> Regards, Colin Mills > [+Z] <http://www.adshead.com/> Gordon Adshead <gordon@adshead.com> > [+Z] Beaumont House, 2 Goodrington Road, Handforth, Cheshire, SK9 3AT, UK > [+Z] Tel:+44-1625-549770 Mob:+44-7776-145602 > > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes > in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com

Apart from disappointment and irritation, it's also curious that both Ancestry and FMP appear to have done this at the same time. Given current dissatisfaction with Ancestry (having just dropped their superb "Old Search"), there should have been a major killing for FMP picking up the Ancestry cast-offs. But FMP are going to lose that and maybe more. And of course, the reverse is true. FMP leavers will be wary about switching to Ancestry. Both organisations appear to have ignored customers' needs, especially the more serious researchers. Presumably they've listened to too many accountants and non-genealogy IT experts experts. It would be a shame if this backfires, as both organisations have done much to give online access to records. David M -----Original Message----- From: Denys Wells Sent: Thursday, March 27, 2014 4:51 PM To: sog-uk@rootsweb.com Subject: [SOG-UK] New Find My Past website Re various recent comments made by SOG members about FMP, the following may be of interest. I too have just tried to use the new FMP site [with Windows XP and the latest Firefox browser, using a fast fibre broadband connectionm, which always worked fine with the old site], but with only limited success. The main problem for me was the desperately slow download of data, even just to access my account details, which made the 'new' site entirely unusable. As there is no provision for continuing to use the old site, to which I've been a satisfied subscriber for many years, I have now closed my FMP sub., which was due for renewal next nonth. Regards, -- Denys Wells ------------------------------- To unsubscribe from the list, please send an email to SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Re various recent comments made by SOG members about FMP, the following may be of interest. I too have just tried to use the new FMP site [with Windows XP and the latest Firefox browser, using a fast fibre broadband connectionm, which always worked fine with the old site], but with only limited success. The main problem for me was the desperately slow download of data, even just to access my account details, which made the 'new' site entirely unusable. As there is no provision for continuing to use the old site, to which I've been a satisfied subscriber for many years, I have now closed my FMP sub., which was due for renewal next nonth. Regards, -- Denys Wells

Yes - this worked for me too with IE11 Didn't need to do "compatibility mode" David M -----Original Message----- From: Gordon Adshead Sent: Thursday, March 27, 2014 11:49 AM To: sog-uk@rootsweb.com Subject: Re: [SOG-UK] FamilySearch Absolutely no problem for me this morning Colin (27th) Downloads into .XLS perfectly as before, using Firefox Best regards Gordon +Z At 21:27 25/03/2014, Colin Mills wrote: >I have over the last few weeks searched FamilySearch on a few parishes >an by clicking on the <Export Results> button been able to download the >results as a series of Excel spreadsheets whIich I have been able to >knock into shape and save as a dBase III file. > >Today when I clicked on the <Export Results> button a dotted line formed >around the button but nothing more happened. Is it me or my system, or >is there a problem with FamilySearch? > >Regards, Colin Mills [+Z] <http://www.adshead.com/> Gordon Adshead <gordon@adshead.com> [+Z] Beaumont House, 2 Goodrington Road, Handforth, Cheshire, SK9 3AT, UK [+Z] Tel:+44-1625-549770 Mob:+44-7776-145602 ------------------------------- To unsubscribe from the list, please send an email to SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Absolutely no problem for me this morning Colin (27th) Downloads into .XLS perfectly as before, using Firefox Best regards Gordon +Z At 21:27 25/03/2014, Colin Mills wrote: >I have over the last few weeks searched FamilySearch on a few parishes >an by clicking on the <Export Results> button been able to download the >results as a series of Excel spreadsheets whIich I have been able to >knock into shape and save as a dBase III file. > >Today when I clicked on the <Export Results> button a dotted line formed >around the button but nothing more happened. Is it me or my system, or >is there a problem with FamilySearch? > >Regards, Colin Mills [+Z] <http://www.adshead.com/> Gordon Adshead <gordon@adshead.com> [+Z] Beaumont House, 2 Goodrington Road, Handforth, Cheshire, SK9 3AT, UK [+Z] Tel:+44-1625-549770 Mob:+44-7776-145602

-------- Original Message -------- Subject: Re: [SOG-UK] FamilySearch Date: Wed, 26 Mar 2014 13:35:32 +0000 From: Colin Mills <colinmills@phonecoop.coop> Reply-To: sog-uk@rootsweb.com <sog-uk@rootsweb.com> I see from another posting that this sort of thing happens from time to time. I have sent a message to FamilySearch explaining my problem. Let's see what they say and what happens. Regards, Colin Mills PS Sorry for sending two messages with the same text, one with no subject line. C.M. On 26/03/2014 11:30, Colin Mills wrote: > Curious! I've been consistently using Firefox for several years, and it > worked quite satisfactorily with downloads from FamilySearch until this > last weekend, but now it fails as I described. Any explanations? I > suppose I could set up IE as an alternative browser, but I suspect > there's been some tinkering somewhere. > > Regards, Colin M > > On 26/03/2014 10:50, Adrian Bruce wrote: >> <<snipped>> >> Today when I clicked on the <Export Results> button a dotted line formed >> around the button but nothing more happened. Is it me or my system, or is >> there a problem with FamilySearch? >> <<snipped>> >> >> Chrome and Firefox fail similarly for me but IE works! >> >> Adrian B >> >> >> >> ------------------------------- >> To unsubscribe from the list, please send an email toSOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >> > --- > This email is free from viruses and malware because avast! Antivirus protection is active. > http://www.avast.com > > > ------------------------------- > To unsubscribe from the list, please send an email toSOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com

Curious! I've been consistently using Firefox for several years, and it worked quite satisfactorily with downloads from FamilySearch until this last weekend, but now it fails as I described. Any explanations? I suppose I could set up IE as an alternative browser, but I suspect there's been some tinkering somewhere. Regards, Colin M On 26/03/2014 10:50, Adrian Bruce wrote: > <<snipped>> > Today when I clicked on the <Export Results> button a dotted line formed > around the button but nothing more happened. Is it me or my system, or is > there a problem with FamilySearch? > <<snipped>> > > Chrome and Firefox fail similarly for me but IE works! > > Adrian B > > > > ------------------------------- > To unsubscribe from the list, please send an email to SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com

Not sure for this particular case, but this type of thing often happens after your browser has been updated. Depending on your settings, you may not be aware that it has been updated. For example, when I updated from IE 9 to IE10 and from IE10 to IE11, a number of websites would not work properly until the website owners updated their own systems. This can take weeks or months. There is a workaround: set the website to run in "Compatibility Mode". I presume the same is possible for other browsers (Chrome, Firefox etc) whenever they do major updates. David M -----Original Message----- From: Colin Mills Sent: Wednesday, March 26, 2014 9:22 AM To: sog-uk@rootsweb.com Subject: Re: [SOG-UK] FamilySearch My point was that it worked for me until this weekend, but not yesterday. Has the facility to save as a spreadsheet (1) been withdrawn altogether (2) been suspended (3) run into a temporary blip? Saving spreadsheets was quite useful, especially in large files (for one-namers and one-placers) Regards, Colin Mills On 25/03/2014 22:48, David Beakhust wrote: > Revise that. The export button appears only if you are viewing batch > results, not search results. It does not work for me either. > Also tried on a tablet, and there the button animation is fine, but no > download. Click the button and a balloon appears "export to xls"; tap that > and it goes, but no file. > Dave Beakhust > > > > > On 25 March 2014 22:13:07 David Beakhust <dave@beakhust.com> wrote: > >> I don't see any export results button (never have), only copy or print. >> Can you specify how exactly to repeat the issue, as i might be looking at >> the wrong kind of result. >> Outwit hub may be an answer. >> >> Dave Beakhust >> >> >> >> >> On 25 March 2014 21:30:34 Colin Mills <colinmills@phonecoop.coop> wrote: >> >>> I have over the last few weeks searched FamilySearch on a few parishes >>> an by clicking on the <Export Results> button been able to download the >>> results as a series of Excel spreadsheets whIich I have been able to >>> knock into shape and save as a dBase III file. >>> >>> Today when I clicked on the <Export Results> button a dotted line formed >>> around the button but nothing more happened. Is it me or my system, or >>> is there a problem with FamilySearch? >>> >>> Regards, Colin Mills >>> >>> --- >>> This email is free from viruses and malware because avast! Antivirus >> protection is active. >>> http://www.avast.com >>> >>> >>> ------------------------------- >>> To unsubscribe from the list, please send an email to >> SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the >> quotes >> in the subject and the body of the message >> >> >> >> ------------------------------- >> To unsubscribe from the list, please send an email to > SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes > in the subject and the body of the message > > > > ------------------------------- > To unsubscribe from the list, please send an email to > SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes > in the subject and the body of the message > --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ------------------------------- To unsubscribe from the list, please send an email to SOG-UK-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message