Here's a step by step guide to request documents: 1. Write a letter in English stating the name you are researching and any other information you have (dates, places). Place a limit on how many documents you want to receive and what you are looking for (marriage, birth, death etc.). I enclose 2 overseas postage certificates as a courtesy. They don't require this but they do appreciate the thoughtfulness. I acknowledge in the letter that I know the cost is $10 per certificate. 2. Usually within about a month you will receive the documents all in one envelope (if they locate them) along with a letter in English telling you what they have found. The letter will tell you the fee is $10 per document. There is no actual statement with it. I usually just immediately put a bank cashier's check in the mail along with a copy of their letter so they can correctly figure out what the payment is for and thank them for their help. There are no forms to fill out. This has been the procedure that has happened to me each time. By no means is this fact or how it will happen for you but it has been this way each time for me and I've had fantastic luck. Good luck, Phyllis