I`ll try again ----- Original Message ----- From: "Joe Austen" <josephwausten@iprimus.com.au> To: <SFHG-L@rootsweb.com> Cc: <EOLFHS-MEMBERS-L@rootsweb.com> Sent: Saturday, June 14, 2008 8:44 AM Subject: Fw: Fw: missing certificate GQ >I ordered and paid for two certificates on the 22/05/2008. I got one on >Wednesday, this is the response I got when I tried to enquire about the >second one.perhaps it is time the body concerned got real and hired more >staff. Joe Austen in OZ > ----- Original Message ----- > From: <certificate.services@ons.gsi.gov.uk> > To: <josephwausten@iprimus.com.au> > Sent: Friday, June 13, 2008 7:34 PM > Subject: RE: Fw: missing certificate GQ > > >> Whilst our service level target is to respond to customer emails within >> 5 working days, please note that due to a backlog of certificate >> applications, we are experiencing high levels of progress chasing queries >> and the current turnaround times for emails has increased to 9 working >> days. >> >> We apologise for any inconvenience caused by the delay. >> >> Certificate Services >> >> >> The original of this email was scanned for viruses by the Government >> Secure Intranet virus scanning service supplied by Cable&Wireless in >> partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On >> leaving the GSi this email was certified virus free. >> Communications via the GSi may be automatically logged, monitored and/or >> recorded for legal purposes. >