Hi Diana, I had major problems with FTM 2014 around March last year not long after I first loaded it, like yourself I made lots of calls to Ancestry FTM help desk, they suggested several things to try but not being a whiz kid with computers I got completely lost. Luckily I finally spoke to a girl at Ancestry who was most helpful, she spent about an hour talking me through various screens before reloading FTM2014 once more and it has been OK since then. There have been a couple of updates since last March so have you checked that you are running the latest version? Other than that Diana I am sorry but I can't be of much help. Good luck and I hope you can get it sorted; perhaps someone else who reads your email may be able to help. Best wishes, Terry Britt 12067 -----Original Message----- From: sfhg-bounces@rootsweb.com [mailto:sfhg-bounces@rootsweb.com] On Behalf Of Diana Burns via Sent: 28 February 2015 15:23 To: sfhg-L Subject: [SFHG] FTM 2014 I wondered if anyone else has upgraded from FTM 2011 (or other version) to 2014 and has experienced problems? Since installation, my FTM has become unusable, with every attempt to enter new data being plagued by gender and relationship changes. I have spent hours on the phone to a succession of call-centre employees, none of whom have been able to help. Am I alone in this frustrating situation? Diana Burns No. 9914 ------------------------------- To unsubscribe from the list, please send an email to SFHG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message --- This email has been checked for viruses by Avast antivirus software. http://www.avast.com