why am I receiving this notice, what am I supposed to do about it ??? help please .... gerri Urgent Notification - Trend Micro Pattern File 2.594.00 Causes High CPU Utilization On April 22, 2005 at approximately 3:30 pm Pacific (11:30pm GMT) Trend Micro posted a pattern file (2.594.00) which had the potential to interact with certain computing configurations and cause computer performance issues for some users of PC-cillin, OfficeScan (including the OfficeScan component of Client/Server Suite for SMB, and Client/Server/Messaging Suite for SMB), and ServerProtect for NT. This specific pattern file was only available during an approximately 90-minute time window. Trend Micro removed the pattern file from our Web sites and Active Update servers at 5:02 pm (1:02am GMT), and immediately took steps to post a new pattern file. Subsequent pattern files do not cause these issues. For any customers experiencing instability, Trend Micro has provided a set of solutions which can be found under the Support section of Trend Micro’s Web site. Additionally, Trend Micro has extended support hours especially to help those customers who were affected by this issue. Further information, instructions, and details can also be found on the Trend Micro Web site at: http://www.trendmicro.com/pattern594 We sincerely apologize for this incident and will continue to improve our processes so that problems such as this do not happen in the future. Eva Chen, CEO Trend Micro, Inc.
----- Original Message ----- From: <Gerri1936@aol.com> To: <SENIOR-NEWBIE-L@rootsweb.com> Sent: Tuesday, April 26, 2005 11:34 PM Subject: [SR-NEWBIE] Lance I have received this notice 2 times.... > > why am I receiving this notice, what am I supposed to do about it ??? > help please .... > > gerri > > Urgent Notification - Trend Micro Pattern File 2.594.00 Causes High CPU > Utilization > On April 22, 2005 at approximately 3:30 pm Pacific (11:30pm GMT) Trend > Micro > posted a pattern file (2.594.00) which had the potential to interact with > certain computing configurations and cause computer performance issues for > some > users of PC-cillin, OfficeScan (including the OfficeScan component of > Client/Server Suite for SMB, and Client/Server/Messaging Suite for SMB), > and > ServerProtect for NT. > > > > This specific pattern file was only available during an approximately > 90-minute time window. Trend Micro removed the pattern file from our Web > sites and > Active Update servers at 5:02 pm (1:02am GMT), and immediately took steps > to > post a new pattern file. Subsequent pattern files do not cause these > issues. > > > > For any customers experiencing instability, Trend Micro has provided a set > of > solutions which can be found under the Support section of Trend Micro’s > Web > site. Additionally, Trend Micro has extended support hours especially to > help > those customers who were affected by this issue. Further information, > instructions, and details can also be found on the Trend Micro Web site > at: > http://www.trendmicro.com/pattern594 > > We sincerely apologize for this incident and will continue to improve our > processes so that problems such as this do not happen in the future. > > Eva Chen, CEO > Trend Micro, Inc. > > > > > > ==== SENIOR-NEWBIE Mailing List ==== > To leave the list, click here and send: > mailto:SENIOR-NEWBIE-L-request@rootsweb.com?subject=unsubscribe > To leave the DIGEST, click here and send: > mailto:SENIOR-NEWBIE-D-request@rootsweb.com?subject=unsubscribe > > ============================== > Search Family and Local Histories for stories about your family and the > areas they lived. Over 85 million names added in the last 12 months. > Learn more: http://www.ancestry.com/s13966/rd.ashx > >
Yes, I read a bulletin on a newsletter yesterday mentioning this and just passed over it as I do not use their product. Apparently Trend Micro had a monumental "stuff-up" (to put it bluntly!) so they have had to write to all of their customers. If, as they say, you are experiencing no difficulties you need not do anything. If you are experiencing any problems follow the guidance in the last paragraph. Lance P. S. Check out Legacy Family Tree today! This full featured genealogy program can be downloaded FREE at http://www.LegacyFamilyTree.com/Index.asp?mid=52583ii -----Original Message----- From: Gerri1936@aol.com [mailto:Gerri1936@aol.com] Sent: Wednesday, 27 April 2005 1:35 PM To: SENIOR-NEWBIE-L@rootsweb.com Subject: [SR-NEWBIE] Lance I have received this notice 2 times.... why am I receiving this notice, what am I supposed to do about it ??? help please .... gerri Urgent Notification - Trend Micro Pattern File 2.594.00 Causes High CPU Utilization On April 22, 2005 at approximately 3:30 pm Pacific (11:30pm GMT) Trend Micro posted a pattern file (2.594.00) which had the potential to interact with certain computing configurations and cause computer performance issues for some users of PC-cillin, OfficeScan (including the OfficeScan component of Client/Server Suite for SMB, and Client/Server/Messaging Suite for SMB), and ServerProtect for NT. This specific pattern file was only available during an approximately 90-minute time window. Trend Micro removed the pattern file from our Web sites and Active Update servers at 5:02 pm (1:02am GMT), and immediately took steps to post a new pattern file. Subsequent pattern files do not cause these issues. For any customers experiencing instability, Trend Micro has provided a set of solutions which can be found under the Support section of Trend Micros Web site. Additionally, Trend Micro has extended support hours especially to help those customers who were affected by this issue. Further information, instructions, and details can also be found on the Trend Micro Web site at: http://www.trendmicro.com/pattern594 We sincerely apologize for this incident and will continue to improve our processes so that problems such as this do not happen in the future. Eva Chen, CEO Trend Micro, Inc.
Just another follow-up on the Trend-Micro "snafu" (as it is described in this article): http://www.internetnews.com/security/article.php/3501396 Only of interest to Trend-Micro users, I might add - comment not needed or looked for. Lance On 4/27/05, Gerri1936@aol.com <Gerri1936@aol.com> wrote: > > > why am I receiving this notice, what am I supposed to do about it ??? > help please .... > > gerri > > Urgent Notification - Trend Micro Pattern File 2.594.00 Causes High CPU > Utilization >