I find that my "restore" does not work as long as my Norton Internet Security is active. What I have to do is restart in Safe Mode (first turning off my cable modem to avoid vulnerability) so that my Norton doesn't run, and then run my restore. Woody ======================== In msg 3/24/2010 9:11AM CDT barry@yobunny.co.uk writes: Hello Ema, Monday, March 22, 2010, 11:55:07 AM, you wrote: Eac> I tried to get a restore and its not working. I tried a few times Eac> with a few different dates. When this happens the only way to sort it is to disable System Restore then turn it back on again. This erases all restore points saved but as they don't work it's not a great loss and it's better to have a working System Restore. Eac> When I turn on my pc I get a strange pop up asking for a password Eac> which I dont have I hit okey and the pc starts and I cant stand Eac> it that's why I want a restore At what point exactly does it ask for this password ? Is it before Windows loads or when you'd normally be expecting the 'Welcome' screen to appear ? -- Best regards, Barry