Hello Bev, Sunday, June 6, 2010, 6:43:37 AM, you wrote: BC> Another question. The last few times I shut down my computer, it BC> wouldn't shut down. There can be many reasons that would do that but the first thing to try is starting up in Safe Mode - keep tapping [F8] during startup until it either beeps at you ( if that happens, stop tapping ) or the option screen appears ( white writing on a black screen ). When you get that, select Safe Mode and press [Enter]. It will ask you to log into your user account or one called 'Administrator' even if you are the only user and it normally just goes into Windows. Don't select the top one called 'Administrator' - this is a special 'super admin' mode that isn't usually needed, and certainly not yet. When Windows starts like this you'll see the screen doesn't look right and also things like your AV program and most other things that start up normally won't be there. Don't worry, that's how this Safe Mode is supposed to work. Also you'll be asked if you want to continue in Safe Mode or use System Restore - just continue in Safe Mode. Now for the magic ... shut down the PC !! Yep, in a lot of cases that's all you need to do and it should shut down properly. Now start up as normal and once everything is loaded do a shut down again - it should do this correctly. Assuming that it does, go on to use the PC as normal and then see if this hanging on shut down returns. If it doesn't help then we can investigate further so please get back but often the above is all that's needed :-) -- Best regards, Barry mailto:[email protected] MicroSoft Free Zone running Ubuntu 9.10'Karmic'