Thanks for the tips, Wally. I've also begun to forward emails to Yahoo. I also began this morning to save things to AOL. It's too late now for the e-mails I've lost, but better late than never. Vicki AntiqHam@aol.com wrote: Howdy Having had my computer fail several years ago, I now tend to try to keep copies in things that will not get lost if my computer fails. No two ways about it, most everyone has probably lost info. or will lose info. Yahoo has 1GB of mail space. It stays there until you delete it. Very easy to just forward letters to Yahoo mailbox from AOL. Then I know I have it for as long as I want. I also keep my BOOKMARKS in MYBOOKMARKS.com. I can pull up from the library or any other way I can get into the internet. You simply enter your identification and there you are. I know people think it's too simple, but it works. I guess I just like to keep it simple. Recall the old KISS principle. KEEP IT SIMPLE SAM. Actually the last word is not Sam, but you can add your own word. They also have a thing called Briefcase that you can keep things in. Wally ==== SENIOR-NEWBIE Mailing List ==== The focus of this list is on helping Seniors to learn to use computers and the Internet. Tolerance and patience are the watchwords. For help in genealogical research methods and procedures, join ROCKINGCHAIR-ROOTS. Click and send: mailto:ROCKINGCHAIR-ROOTS-L-request@rootsweb.com?subject=subscribe ============================== Find your ancestors in the Birth, Marriage and Death Records. New content added every business day. Learn more: http://www.ancestry.com/s13964/rd.ashx --------------------------------- Yahoo! Mail Mobile Take Yahoo! Mail with you! Check email on your mobile phone.

----- Original Message ----- From: Nancy Tollefson<mailto:mamat@gvtel.com> To: SENIOR-NEWBIE-L@rootsweb.com<mailto:SENIOR-NEWBIE-L@rootsweb.com> Sent: Tuesday, May 17, 2005 6:43 AM Subject: Re: Re[2]: [SR-NEWBIE] Updating Adaware/New Problem Joan, Perhaps.... I think I am too much of a raging independent to like having things done to me or my stuff that I don't know about!! And I don't use Windows Messenger.... Guess I'll stick with what I've got.... PAX NancyT ----- Original Message ----- From: <JYoung6180@aol.com<mailto:JYoung6180@aol.com>> To: <SENIOR-NEWBIE-L@rootsweb.com<mailto:SENIOR-NEWBIE-L@rootsweb.com>> Sent: Tuesday, May 17, 2005 12:26 AM Subject: Re: Re[2]: [SR-NEWBIE] Updating Adaware/New Problem In a message dated 5/17/2005 12:35:13 AM Eastern Standard Time, mamat@gvtel.com<mailto:mamat@gvtel.com> writes: Of course, any mail stored on your computer is gonna take up space!!! computer novice or not, you'd have to be a complete idiot not to realize that...... PAX NancyT --- Nancy- Yeah--normally I'd agree---but I think AOL was coming from the experience of getting a lot of complaints -- enough that it made them think this change was necessary. There was another instance where AOL made a decision to change a setting on every AOLer's personal computers without telling them or asking them. Before the Windows XP service pack 2 came out the default setting for XP computers was to have Windows Messenger enabled. The only valid use for Windows Messenger service is in networks where network admins needed to send a message to others on the network--usually in a work environment. Spammers found a loophole in XP and by using Windows Messenger they could (and frequently did) send spam directly to your desktop and didn't even need to know your email address to send the messages--they just randomly selectly various AOL IP addresses and probably other ISPs also. Well, naturally inexperienced AOLers were reporting the Windows Messenger popup windows as being spam coming from AOL because they just appeared out of nowhere. It wasn't coming FROM AOL but looked that way to the people complaining about the spam. So AOL made the decision to shut off Windows Messenger on all AOLers' computers without telling them. It was no doubt easier than trying to explain to everyone how to do it themselves. I'm sure some might find that an invasion of privacy on AOL's part--but I think they were just trying find the best solution to all the complaints they had received. Joan ==== SENIOR-NEWBIE Mailing List ==== Keep informed of the latest news and new databases, webpages and mailing lists at RootsWeb. Subscribe to the weekly RootsWeb Review. To subscribe, start here: http://newsletters.rootsweb.com/<http://newsletters.rootsweb.com/> ============================== Search the US Census Collection. Over 140 million records added in the last 12 months. Largest online collection in the world. Learn more: http://www.ancestry.com/s13965/rd.ashx<http://www.ancestry.com/s13965/rd.ashx> ==== SENIOR-NEWBIE Mailing List ==== For Newbie help with computers and genealogy see: http://freepages.genealogy.rootsweb.com/~besley/newbie.htm<http://freepages.genealogy.rootsweb.com/~besley/newbie.htm> ============================== Search Family and Local Histories for stories about your family and the areas they lived. Over 85 million names added in the last 12 months. Learn more: http://www.ancestry.com/s13966/rd.ashx<http://www.ancestry.com/s13966/rd.ashx>

Joan, Perhaps.... I think I am too much of a raging independent to like having things done to me or my stuff that I don't know about!! And I don't use Windows Messenger.... Guess I'll stick with what I've got.... PAX NancyT ----- Original Message ----- From: <JYoung6180@aol.com> To: <SENIOR-NEWBIE-L@rootsweb.com> Sent: Tuesday, May 17, 2005 12:26 AM Subject: Re: Re[2]: [SR-NEWBIE] Updating Adaware/New Problem In a message dated 5/17/2005 12:35:13 AM Eastern Standard Time, mamat@gvtel.com writes: Of course, any mail stored on your computer is gonna take up space!!! computer novice or not, you'd have to be a complete idiot not to realize that...... PAX NancyT --- Nancy- Yeah--normally I'd agree---but I think AOL was coming from the experience of getting a lot of complaints -- enough that it made them think this change was necessary. There was another instance where AOL made a decision to change a setting on every AOLer's personal computers without telling them or asking them. Before the Windows XP service pack 2 came out the default setting for XP computers was to have Windows Messenger enabled. The only valid use for Windows Messenger service is in networks where network admins needed to send a message to others on the network--usually in a work environment. Spammers found a loophole in XP and by using Windows Messenger they could (and frequently did) send spam directly to your desktop and didn't even need to know your email address to send the messages--they just randomly selectly various AOL IP addresses and probably other ISPs also. Well, naturally inexperienced AOLers were reporting the Windows Messenger popup windows as being spam coming from AOL because they just appeared out of nowhere. It wasn't coming FROM AOL but looked that way to the people complaining about the spam. So AOL made the decision to shut off Windows Messenger on all AOLers' computers without telling them. It was no doubt easier than trying to explain to everyone how to do it themselves. I'm sure some might find that an invasion of privacy on AOL's part--but I think they were just trying find the best solution to all the complaints they had received. Joan ==== SENIOR-NEWBIE Mailing List ==== Keep informed of the latest news and new databases, webpages and mailing lists at RootsWeb. Subscribe to the weekly RootsWeb Review. To subscribe, start here: http://newsletters.rootsweb.com/ ============================== Search the US Census Collection. Over 140 million records added in the last 12 months. Largest online collection in the world. Learn more: http://www.ancestry.com/s13965/rd.ashx

Lance, I don't remember seeing any "free" version on that web site you gave me, but perhaps I didn't look the site over all that good..... Thanks!! NancyT ----- Original Message ----- From: "Lance" <lance.b.4u@gmail.com> To: <SENIOR-NEWBIE-L@rootsweb.com> Sent: Tuesday, May 17, 2005 12:57 AM Subject: RE: [SR-NEWBIE] Dealing with Spam (was ISP) The version I use is the PRO version, Nancy. This is because the PRO version will handle any number of email accounts from any service. The free version, which is identical in every other aspect only allows one account to be used. I use it with my ISP on my main account for personal mail. I use it with GMail as GMail allows POP service through Outlook. I also use it with Yahoo Mail as I use YPOPs to download and send mail through Outlook. And I also use it with Hotmail using Hotmail Poppers. That way I know just which service spam has arrived at and can deal with it which ever way I choose. Mailwasher: http://entier.ecosm.com/system/redir.php?ad=15&aid=2359 YPOPs: http://yahoopops.sourceforge.net/ Hotmail Popper: http://www.fitsoftware.com/ Lance P. S. Check out Legacy Family Tree today! This full featured genealogy program can be downloaded FREE at http://www.LegacyFamilyTree.com/Index.asp?mid=52583ii -----Original Message----- From: Nancy Tollefson [mailto:mamat@gvtel.com] Sent: Tuesday, 17 May 2005 2:32 PM To: SENIOR-NEWBIE-L@rootsweb.com Subject: Re: [SR-NEWBIE] Dealing with Spam (was ISP) Lance, Which version of "Mailwasher" do you have..? Thanks, NancyT ==== SENIOR-NEWBIE Mailing List ==== To view or submit a GEDCOM, go here: http://wc.rootsweb.com/ ============================== Find your ancestors in the Birth, Marriage and Death Records. New content added every business day. Learn more: http://www.ancestry.com/s13964/rd.ashx

Richard, I'd guess my ISP goes yours one better... I could keep a message there in my inbox for as long as I wanted to... and I like it that way.... Nancyt ----- Original Message ----- From: "Richard Pence" <richardpence@pipeline.com> To: <SENIOR-NEWBIE-L@rootsweb.com> Sent: Tuesday, May 17, 2005 12:47 AM Subject: Re: Re[2]: [SR-NEWBIE] Updating Adaware/New Problem Nancy Tollefson <mamat@gvtel.com> wrote: > Hmmmmm.... Joan, > > Apparently, AOL regards YOUR PC, as THEIR PC, and they can do whatever they want with > YOUR stuff!! > > Another reason to be very grateful NOT to have AOL!!!! I'm not sure AOL is doing what you think it is with respect to a subscriber's message. I have never been on AOL, but in reading this thread and other information (and having set up my account elsewhere), I believe each user can set the options he or she wishes, including how long messages of various kinds are kept. You also have the option of having the messages stored at AOL or you can download to your own computer AT YOUR OPTION. If I read this thread correctly - and I may not have - if you choose to download the messages and keep them on your own disk, then AOL will also keep them, but only for a specified time. This is better than what I have, because once I go to my mailbox on line and read them, or once I have the messages sent to my computer, my ISP then immediately deletes them. I am responsible for saving them from then on. Richard ==== SENIOR-NEWBIE Mailing List ==== The focus of this list is on helping Seniors to learn to use computers and the Internet. Tolerance and patience are the watchwords. For help in genealogical research methods and procedures, join ROCKINGCHAIR-ROOTS. Click and send: mailto:ROCKINGCHAIR-ROOTS-L-request@rootsweb.com?subject=subscribe ============================== Search the US Census Collection. Over 140 million records added in the last 12 months. Largest online collection in the world. Learn more: http://www.ancestry.com/s13965/rd.ashx

Nancy Tollefson <mamat@gvtel.com> wrote: > Hmmmmm.... Joan, > > Apparently, AOL regards YOUR PC, as THEIR PC, and they can do whatever they want with > YOUR stuff!! > > Another reason to be very grateful NOT to have AOL!!!! I'm not sure AOL is doing what you think it is with respect to a subscriber's message. I have never been on AOL, but in reading this thread and other information (and having set up my account elsewhere), I believe each user can set the options he or she wishes, including how long messages of various kinds are kept. You also have the option of having the messages stored at AOL or you can download to your own computer AT YOUR OPTION. If I read this thread correctly - and I may not have - if you choose to download the messages and keep them on your own disk, then AOL will also keep them, but only for a specified time. This is better than what I have, because once I go to my mailbox on line and read them, or once I have the messages sent to my computer, my ISP then immediately deletes them. I am responsible for saving them from then on. Richard

In a message dated 5/17/2005 12:35:13 AM Eastern Standard Time, mamat@gvtel.com writes: Of course, any mail stored on your computer is gonna take up space!!! computer novice or not, you'd have to be a complete idiot not to realize that...... PAX NancyT --- Nancy- Yeah--normally I'd agree---but I think AOL was coming from the experience of getting a lot of complaints -- enough that it made them think this change was necessary. There was another instance where AOL made a decision to change a setting on every AOLer's personal computers without telling them or asking them. Before the Windows XP service pack 2 came out the default setting for XP computers was to have Windows Messenger enabled. The only valid use for Windows Messenger service is in networks where network admins needed to send a message to others on the network--usually in a work environment. Spammers found a loophole in XP and by using Windows Messenger they could (and frequently did) send spam directly to your desktop and didn't even need to know your email address to send the messages--they just randomly selectly various AOL IP addresses and probably other ISPs also. Well, naturally inexperienced AOLers were reporting the Windows Messenger popup windows as being spam coming from AOL because they just appeared out of nowhere. It wasn't coming FROM AOL but looked that way to the people complaining about the spam. So AOL made the decision to shut off Windows Messenger on all AOLers' computers without telling them. It was no doubt easier than trying to explain to everyone how to do it themselves. I'm sure some might find that an invasion of privacy on AOL's part--but I think they were just trying find the best solution to all the complaints they had received. Joan

Hello Orvilmandy, Monday, May 16, 2005, 7:32:33 PM, you wrote: Oac> Thank, Barry and Lance, for your input on the above problem. Oac> Everything seems to be okay with Ad-Aware, now. However, I seem Oac> to have another problem. Oac> All my "Saved on my PC" files have disappeared. Now when I try to Oac> save something to my PC, I just get the chance to save it in the Oac> Incoming/Saved Mail file, the list of mail I have sent, or Oac> allowing me to set up a new file. Is this saving e-mails to your PC ? AOL use their own proprietary e-mail program and I'm not sure how this works but there will probably be some setting that's got altered somehow. Generally though, your e-mails are not stored on your own PC but on AOL's servers and there's a limit to how much can be stored so old stuff will get removed to make way for new. More than once I've come across folks who left important e-mails on their AOL account find they just disappeared without warning, hence the need to keep important stuff locally, but see below about backing up !! If you know the name of one of those files then you can always search for it and find out where Windows has moved them. Oac> I had lots of important information saved here, and I would Oac> really like to get it back. Can you tell me how, and/or explain Oac> what is happening? There is a major rule when using PC's - always backup your data !! More than once if it's vital and irreplaceable. When it comes to losing data it's a question of 'when' not 'if' and eventually that nice new system is going to crash out on you big style and need a new Hard Drive, not always leaving your data intact :-( Oac> Thanks for the help and the patience. I am slowly, (or maybe not Oac> so slowly), going out of my mind. I surely do not know what is Oac> going on. You don't have to be mad to use a PC - but you soon will be <lol> -- Best regards, Barry mailto:barry@yobunny.co.uk MicroSoft Free Zone running Xandros 2.0 Deluxe

Howdy Having had my computer fail several years ago, I now tend to try to keep copies in things that will not get lost if my computer fails. No two ways about it, most everyone has probably lost info. or will lose info. Yahoo has 1GB of mail space. It stays there until you delete it. Very easy to just forward letters to Yahoo mailbox from AOL. Then I know I have it for as long as I want. I also keep my BOOKMARKS in MYBOOKMARKS.com. I can pull up from the library or any other way I can get into the internet. You simply enter your identification and there you are. I know people think it's too simple, but it works. I guess I just like to keep it simple. Recall the old KISS principle. KEEP IT SIMPLE SAM. Actually the last word is not Sam, but you can add your own word. They also have a thing called Briefcase that you can keep things in. Wally

In a message dated 5/17/2005 12:03:41 AM Eastern Standard Time, mamat@gvtel.com writes: Hmmmmm.... Joan, Apparently, AOL regards YOUR PC, as THEIR PC, and they can do whatever they want with YOUR stuff!! Another reason to be very grateful NOT to have AOL!!!! PAX NancyT --- Nancy- I think what they decided in this case (and I'm not saying I agree with it) is that their users didn't know enough to know what they wanted to do and this change was AOL second guessing that their subscribers really didn't want to SAVE the mail forever. There is no denying that they cater to novice users. I think the change probably resulted from complaints about stored mail taking up computer space. Anyway, there is an easy way around the problem for those who really DO want to save their mail. Joan

In a message dated 5/16/2005 11:28:27 PM Eastern Standard Time, BHold1@aol.com writes: BTW, there is an AOL roots web list, where you can chat about your AOL problems. --- Yes--and this issue has been discussed on that list in the past and can be found in the list archives. See: << http://listsearches.rootsweb.com/cgi-bin/ifetch2?/u1/textindices/A/AOLers-Root sWeb+2004+508607956+F >> Joan

Joan, Well, I guess I'd rather decide FOR MYSELF what I want to do with stuff... Of course, any mail stored on your computer is gonna take up space!!! computer novice or not, you'd have to be a complete idiot not to realize that...... PAX NancyT In a message dated 5/17/2005 12:03:41 AM Eastern Standard Time, mamat@gvtel.com writes: Hmmmmm.... Joan, Apparently, AOL regards YOUR PC, as THEIR PC, and they can do whatever they want with YOUR stuff!! Another reason to be very grateful NOT to have AOL!!!! PAX NancyT --- Nancy- I think what they decided in this case (and I'm not saying I agree with it) is that their users didn't know enough to know what they wanted to do and this change was AOL second guessing that their subscribers really didn't want to SAVE the mail forever. There is no denying that they cater to novice users. I think the change probably resulted from complaints about stored mail taking up computer space. Anyway, there is an easy way around the problem for those who really DO want to save their mail. Joan ==== SENIOR-NEWBIE Mailing List ==== To find and join surname and location genealogy lists at RootsWeb go here: http://lists.rootsweb.com ============================== New! Family Tree Maker 2005. Build your tree and search for your ancestors at the same time. Share your tree with family and friends. Learn more: http://landing.ancestry.com/familytreemaker/2005/tour.aspx?sourceid=14599&targetid=5429

Lance, Which version of "Mailwasher" do you have..? Thanks, NancyT ----- Original Message ----- From: "Lance" <lance.b.4u@gmail.com> To: <SENIOR-NEWBIE-L@rootsweb.com> Sent: Monday, May 16, 2005 7:04 PM Subject: RE: [SR-NEWBIE] Dealing with Spam (was ISP) Yes, it is called the "DELETE" button Nancy <LOL>! Seriously though once spam has reached your OE, it is on your computer, the sender knows your address is a "real" one and as a consequence their server will send you more and more spam. Even worse, if the spam contains adware, trojans or viruses say no more - it's arrived. That is why it is necessary to intercept all your mail before downloading into OE from your ISP. Programs like Mailwasher allow you to do just that. Mailwasher will allow you to identify messages you WANT from the messages you DON'T want. It will also indicate which ones contain attachments. And once it is setup as you want it, many of those tasks will be done automatically without any intervention on your part. I have many addresses in my "blacklist" in Mailwasher. I also have many filters setup. Any of the messages coming in that fall into those categories Mailwasher deals with. I don't have to worry about them at all. Saves heaps of time, I can assure you: http://entier.ecosm.com/system/redir.php?ad=15&aid=2359 The other necessary step is to use web mail services for subscribing to lists and newsletters. The majority of spam most of us receive is generated purely by the fact we subscribe to lists such as Roots Web. If you use a web mail address for these lists, and spam becomes too much of a problem, just change the address to a new account and eventually close the other. Most of the major web mail services now have excellent spam filters in place so they nab them and move them into the Junk folder which will get emptied after a certain period of time (even if you don't look at the messages). So by using those services, the majority of spam is caught, leaving only an odd one or two for you to report as spam and let the service to deal with it. Lance P. S. Check out Legacy Family Tree today! This full featured genealogy program can be downloaded FREE at http://www.LegacyFamilyTree.com/Index.asp?mid=52583ii -----Original Message----- From: Nancy Tollefson [mailto:mamat@gvtel.com] Sent: Tuesday, 17 May 2005 6:52 AM To: SENIOR-NEWBIE-L@rootsweb.com Subject: Re: [SR-NEWBIE] ISP Um...Lance... I use OE6, is there a similar method there for getting rid of this "stuff"? There is, of course, no button labeled "spam" I can't always tell, just by the listing.... Thanks.... NancyT ==== SENIOR-NEWBIE Mailing List ==== To find and join surname and location genealogy lists at RootsWeb go here: http://lists.rootsweb.com ============================== Search the US Census Collection. Over 140 million records added in the last 12 months. Largest online collection in the world. Learn more: http://www.ancestry.com/s13965/rd.ashx

I am on AOL as well, and I am absolutely sure they do not remove your "saved on my computer" files, because I still have my AOL 5.0 on my computer and it has mail in it from 1999! I would suggest that you check to see if you upgraded your AOL program and didn't move your organize files. To check this, go to Start>My Computer>C:>Programs and see how many AOL programs you have. You can open each of them and look for the AOL symbol, the "spinner". Right click on it - one click only - and tell it to make you a short cut. Give the short cut a special name like "AOL1" and move it to the desk top. That way you can double click it on the desk top and see if it will load up and then go on line and see if your mail is in one of them. If it is there, you can print it or do a copy/paste into a new mail and send it to yourself. The notation that they will only save new mail for 27 days is under "preferences". That has been effect quite a long time. If you have AOL 9.0, there is an option to set up folders and save your mail to AOL or save them to your PC in folders. The "save to AOL" has quite a bit of space in it, and it doesn't slow you down when you sign on. You may want to have one for legal. BTW, there is an AOL roots web list, where you can chat about your AOL problems.

In a message dated 5/16/2005 10:31:09 PM Eastern Standard Time, Vrgfdonna@aol.com writes: You can also access AOL from anyone's computer. I'm not sure that you can get your Personal Filing Cabinet that way, though. Can you, Joan? ---- No--because your personal filing cabinet is on your computer's hard drive--not on AOL's server. Joan

In a message dated 5/16/2005 10:29:49 PM Eastern Standard Time, skarlettebill@yahoo.com writes: Aha!!! I think I now know what caused the AOL e-mail system to change. Until maybe September or the first part of October, I had AOL 8.0. At that time I decided to download 9.0. Is this one of the differences in the two programs? If it is, I'm deleting 9.0 and going back to 8.0. --- I never had this happen until upgrading to 9.0--but the work-around (since there are so many useful enhancements in 9.0 over 8.0) is to merely store your saved mail in a folder other than the default NEW SAVED MAIL folder. That seems to be the only folder they will delete mail from. Joan

Hmmmmm.... Joan, Apparently, AOL regards YOUR PC, as THEIR PC, and they can do whatever they want with YOUR stuff!! Another reason to be very grateful NOT to have AOL!!!! PAX NancyT the only change is that they now sometimes delete mail you chose to save to your PC and store in your personal filing cabinet in the NEW SAVED MAIL folder. Joan ==== SENIOR-NEWBIE Mailing List ==== The focus of this list is on helping Seniors to learn to use computers and the Internet. Tolerance and patience are the watchwords. For help in genealogical research methods and procedures, join ROCKINGCHAIR-ROOTS. Click and send: mailto:ROCKINGCHAIR-ROOTS-L-request@rootsweb.com?subject=subscribe ============================== View and search Historical Newspapers. Read about your ancestors, find marriage announcements and more. Learn more: http://www.ancestry.com/s13969/rd.ashx

In a message dated 5/16/2005 8:52:07 P.M. Central Daylight Time, AntiqHam@aol.com writes: Howdy. I have a way to keep your messages from going away. Forward then to your Yahoo mail. If you don't have an Yahoo mail, you should certainly have one. This are also FREE. Then if you should lose your computer etc. or you need to get them when your somewhere else, you can just go to your Yahoo mail from the library etc and they are there. AOL has dumped then after 27 days or so for a very long time as I recall. Also if you get too many messages it will quit accepting them. I have AOL but for sure there are some things I do not like about it. I pay $17.95 for unlimited use. I know alot of people are still paying more. I guess I've been with then so long I hate to get another ISP. Wally -------- Wally, I've never had them delete any of my mail in my Personal Filing Cabinet. You can also access AOL from anyone's computer. I'm not sure that you can get your Personal Filing Cabinet that way, though. Can you, Joan? Also, I heard about other people paying $17.95, so I called, and they changed mine immediately from $23.90 to $17.95. I think they should advertise that. I agree that I hate to change, too. I love AOL. Velma

Howdy. I have a way to keep your messages from going away. Forward then to your Yahoo mail. If you don't have an Yahoo mail, you should certainly have one. This are also FREE. Then if you should lose your computer etc. or you need to get them when your somewhere else, you can just go to your Yahoo mail from the library etc and they are there. AOL has dumped then after 27 days or so for a very long time as I recall. Also if you get too many messages it will quit accepting them. I have AOL but for sure there are some things I do not like about it. I pay $17.95 for unlimited use. I know alot of people are still paying more. I guess I've been with then so long I hate to get another ISP. Wally

In a message dated 5/16/2005 8:48:26 PM Eastern Standard Time, skarlettebill@yahoo.com writes: I found out the hard way that AOL only keeps e-mails in your mailbox for 27 days. When they changed their policy is something I don't know. An important e-mail I needed for court during my recent divorce was deleted by AOL. Their policy isn't a fair one I feel. The price for their service is one of the most costly. Most people I've talked to who have AOL aren't aware of this policy. How does a person backup, for example, an e-mail? Is this possible? Vicki Vicki- There has been NO change as to what they retain on THEIR servers--the only change is that they now sometimes delete mail you chose to save to your PC and store in your personal filing cabinet in the NEW SAVED MAIL folder. Joan