I couldn't find an email address on the site - the only thing you can do is submit a contact form which is useless if you can't get onto the site! This is the email address for the User group: [email protected] I would email them with your complaint and state how ridiculous it is NOT to be able to contact SP at a clearly visible email address. I was able to log on without any problems - but then I'm considerably nearer Edinburgh than you are! January 2 is a public holiday in Scotland which may mean that any technical problems have not been flagged by the technicians. Rosemary Send instant messages to your online friends http://uk.messenger.yahoo.com