Bob, Who have you been corresponding with at Family Tree DNA? I have several good contacts there who have been very responsive to my questions (I have about a half dozen orders at varying stages with them). They were having some delays on processing upgrades this summer, but more than six months is much too long. I have found both these women to be helpful: Catherine McDonald at cmcd@familytreedna.com and Julie Walthall at juliew@familytreedna.com If you still don't get a satisfactory answer, then I suggest, if you have not done so already, you contact Bennett Greenspan, the company president, at bcg@familytreedna.com Good luck! Sandra Kidd descendant of James Buchanan of Charles Co, MD, through son James of western NC (Toe River Valley) > > ------------------------------------------------------------------------ > > From: > "relder" <relder@tiscali.co.uk> > Date: > Sun, 27 Aug 2006 10:01:31 +0100 > To: > SCOT-DNA-L@rootsweb.com > > > I was wondering if any other listers have or experiencing the same > problem I'm having with the > http://www.familytreedna.com . > > It is over six months since I was asked and paid for to upgrade my > markers from 37 to 67, as to date have not received anything but excuses. > > First it was going to be May then June or July maybe August now I have > heard it is going to be September. > > One would think, with a company like this, it would have been able to > get its act together by now, just makes me wonder if the results I > receive with be 100% mine > > Well we will see what September brings > > Bob