In a message dated 9/17/2004 11:04:57 AM Eastern Daylight Time, [email protected] writes: We use AOL for our E Mail. After I read my mail, I sometimes mark a letter as HOLD AS NEW. Then I go back and reread it, sometimes several times. Is there any trick to tagging such as letter as RETAIN PERMANENTLY IN THE LETTER BOX? I realize that I could send the letter to a file for holding purposes, but I would like to be able to have the letter flash before me everyday as a current communication. Dover, There is no method on AOL to keep a message as "permanently new" in your inbox. Each time that you re-read it, you would have to mark it again as "Keep as New". Even then, it would remain only for approximately 27 days before AOL discards it. Like you, I have sometimes kept messages in my inbox as reminders, but it is probably a better practice to use the "Save on AOL" feature for messages that you need to preserve permanently. You'll just have to remember, after checking your inbox for new messages, to check the "Manage Mail" tab for the "Saved on AOL" folder for current items that still need to be addressed. But at least they will be permanent there. Regards, Drew Smith