Dear friends and fellow listers: I am only sending this out to my favorite lists...... you guys to pass the word if you want to. Like most of you I've been reading a lot of angry messages about Ancestry.com. And to tell ya the truth I was amoung those who felt cheated by them. I signed up for their Census Online program back last November with the promise that it would be fininished in the spring of this year... Well guess what, it not even close. I was furious about it. So today I took the bull by the hornes and with this big chip on my shoulder called and was prepared to do battle. The guy who answered the phone, his name was Rod, listened for a couple of seconds as I began to spout off, and interupted me saying... "Sir, we are so very sorry about that, we understand that you are up set and want to appologize. I have extended your Census Online Account out until Feb of 2002 and have just added 5 months to your regular data account as a way of saying how bad we feel for misleading you." I was dumbfounded, and for the first time almost speechless! We then chatted for a few min. and I mentioned to him about the hard feeling out there amoung the current subscribers and he ask me to please let everyone know that they are more than prepared to do the same for any other subscriber who feels cheated. Why not give them a call, you have nothing to loose, not even the price of the phone call as the number is an 800 number. Call 1-800-262-3787 and wait for the list of numbers to bunch... you want the one about billing problems. Good luck Tom PS...before someone gets carried away.... don't even think that I work for them or are connected to them in any way, shape, or form. I'm just a very please person who wanted to spread the good news. ---------------------------------------------------------------- Tom Chuderski Webmaster of The American Family Generations Tracing our family in America since 1620 The American Family Generations With over 50 databases currently on line. Non magni pendis quia contigit. "One does not value things easily attained!"