My problem continues. I spent 10 hours today online with technical support - WS_FTP (Ipswitch), Linksys, Charter, Microsoft, Dell. I've got a new modem last Saturday and my problems with a lack of ftp connection began then. I've spent the last six days on my computer trying to figure it out. Tonight I took the Linksys modem back and bought another Motorola like I had. It hasn't helped. They have assured me the modem is not at fault, yet...... I am still unable to get a connection to users.rootsweb.com. The Remote (internet side) of my FTP program remains BLANK. One of my four websites is iahamilt. I have both WS_FTP LE as well as the new WS_FTP Home installed and neither will connect my ftp program to Rootsweb. My ISP (Charter cable) assures me that my connections and second new modem are fine; my internet access is good, yet I continue to get the ftp Connection Error: "Error reading response from server. Connection closed by Remote Host" which is Rootsweb. My firewalls, security devices are all in order. 3 techs looked into the guts of my computer in excruciating detail. Something is blocking my connection and I have been assured by my ISP that they are not. Ipswitch was able to connect to Rootsweb this morning. Is anyone else having (or had) any problems connecting to Rootsweb? Thank you for any light you may be able to send my way. Janelle Martin, IAGenWeb County Coordinator http://www.rootsweb.com/~iahamilt