Re: FTP- no connection to Rootsweb Thank you for the responses to my ftp connection problem. Norton firewall and Microsoft firewalls have been checked. They are OK. Ping test as well as Telnet port test has been performed by the techs. No connection. I have been assured by the Ipswitch tech that they were able to connect to Rootsweb, but they couldn't figure out why I was not able to connect with all my settings being correct. Yesterday my cable internet connection went down. Before that, the cable company told me 3-4 times that the connection was fine. Now, I have intermittant internet access and was finally told by the cable co. that there is definately a cable problem. Because I am going to be away this week, I can't get a cable man out until Friday to find the problem. Thank you again for trying to help me. I sure do appreciate hearing from each of you. My fingers will be crossed all week... Janelle Martin, Hamilton Co., IAGenWeb Coordinator http://www.rootsweb.com/~iahamilt ----- Original Message ----- From: <[email protected]> To: <[email protected]> Sent: Sunday, December 03, 2006 10:02 PM Subject: ROOTSWEB-HELP Digest, Vol 1, Issue 11 > > > Today's Topics: > > 1. Re: FTP - no connection to Rootsweb > ([email protected]) (John Gibson Chalmers) > 2. Re: FTP - no connection to Rootsweb > ([email protected]) ([email protected]) > 3. Re: FTP - no connection to Rootsweb > ([email protected]) (Patricia Geary) > 4. FTP - no connection to Rootsweb (Lesley Shockey) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sun, 3 Dec 2006 10:20:32 -0600 > From: John Gibson Chalmers <[email protected]> > Subject: Re: [ROOTSWEB-HELP] FTP - no connection to Rootsweb > ([email protected]) > To: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain;charset=us-ascii;format=flowed > > In message <[email protected]>, > [email protected] writes > > Hi Jannelle, > > > Here's a couple of things you can try to test things out. > > 1. - ping > > open a command prompt > Start > Run then type in CMD > > - at the prompt type in ping www.rootsweb.com > > - and see if you get a response - I suspect you will. > > > 2. - FTP NORMALLY uses TCP port 21 (check that you ftp software is > using that port) > > - so again at the command prompt type in telnet www.rootsweb.com 21 > > Your command prompt SHOULD stick - you may have to close the window > completely! If it does not stick then my guess is that your firewall is > preventing traffic on TCP port 21, and you'll need to set your firewall > to allow it through - both outgoing an incoming, and you may be able to > limit that just to the rootsweb site, depending on your firewall > software. > > 3. - If that all works out > > - again at the command prompt type in ftp www.rootsweb.com > > This should come back with: > > Connected to www.rootsweb.com - and prompt you for a username and then a > password. > > > John > > > >> >> >>Today's Topics: >> >> 1. FTP - no connection to Rootsweb ([email protected]) >> >>My problem continues. I spent 10 hours today online with technical >>support - WS_FTP (Ipswitch), Linksys, Charter, Microsoft, Dell. >>I've got a new modem last Saturday and my problems with a lack of ftp >>connection began then. I've spent the last six days on my computer >>trying to figure it out. Tonight I took the Linksys modem back and >>bought another Motorola like I had. It hasn't helped. They have assured >>me the modem is not at fault, yet...... I am still unable to get a >>connection to users.rootsweb.com. The Remote (internet side) of my FTP >>program remains BLANK. >>One of my four websites is iahamilt. I have both WS_FTP LE as well as >>the new WS_FTP Home installed and neither will connect my ftp program >>to Rootsweb. >> >>My ISP (Charter cable) assures me that my connections and second new >>modem are fine; my internet access is good, yet I continue to get the >>ftp Connection Error: "Error reading response from server. Connection >>closed by Remote Host" which is Rootsweb. >>My firewalls, security devices are all in order. 3 techs looked into >>the guts of my computer in excruciating detail. >> >>Something is blocking my connection and I have been assured by my ISP >>that they are not. Ipswitch was able to connect to Rootsweb this >>morning. >> >>Is anyone else having (or had) any problems connecting to Rootsweb? >> >>Thank you for any light you may be able to send my way. >>Janelle Martin, IAGenWeb County Coordinator >>http://www.rootsweb.com/~iahamilt >> >> > > -- > John Gibson Chalmers - [email protected] > Homepages ... http://www.dgnscrn.demon.co.uk/ > and ... http://homepages.rootsweb.com/~chalmers/ > > > > ------------------------------ > > Message: 2 > Date: Sun, 3 Dec 2006 11:29:10 EST > From: [email protected] > Subject: Re: [ROOTSWEB-HELP] FTP - no connection to Rootsweb > ([email protected]) > To: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain; charset="US-ASCII" > > > In a message dated 12/3/2006 11:23:08 AM Eastern Standard Time, > [email protected] writes: > > 1. - ping > > open a command prompt > Start > Run then type in CMD > > - at the prompt type in ping www.rootsweb.com > > > > > I haven't tried this--perhaps I should before replying--but the last time > I > checked RootsWeb and Ancestry's servers were not accepting pings. > > Joan > > > ------------------------------ > > Message: 3 > Date: Sun, 03 Dec 2006 16:23:43 -0500 > From: Patricia Geary <[email protected]> > Subject: Re: [ROOTSWEB-HELP] FTP - no connection to Rootsweb > ([email protected]) > To: [email protected] > Message-ID: > <[email protected]phia.net> > > Content-Type: text/plain; charset="us-ascii"; format=flowed > > At 11:29 AM 12/3/2006, [email protected] wrote: >>I haven't tried this--perhaps I should before replying--but the last time >>I >>checked RootsWeb and Ancestry's servers were not accepting pings. > > > I did. You are correct - get message timed out. > > pat > > > ____________ > Pat Geary > http://www.family-genealogy-online.com/ > http://www.genealogy-web-creations.com/ > http://www.blog.family-genealogy-online.com/ > > > > ------------------------------ > > Message: 4 > Date: Mon, 04 Dec 2006 00:26:55 -0500 > From: Lesley Shockey <[email protected]> > Subject: [ROOTSWEB-HELP] FTP - no connection to Rootsweb > To: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii"; format=flowed > > The problem you are having with FTP - no connection to Rootsweb > sounds very similar to the problem that I am having with two of my > pages. However my WS_FTP does connect but I get a message in the > lower display that says "retrieval of directory listing failed" each > time I try connecting. The remote directory therefore remains > blank. This is happening on my Jackson County WVGenWeb page and also > my Shockey Family page. The same software is working fine with my > WVGenWeb state page access so I believe that the problem is somewhere > with the RootsWeb server. > > Les Shockey > > West Virginia genealogy page: > http://www.rootsweb.com/~wvgenweb/ > Jackson County genealogy page: > http://www.rootsweb.com/~wvjackso/JACK.HTM > > > > ------------------------------ > > To contact the ROOTSWEB-HELP list administrator, send an email to > [email protected] > > To post a message to the ROOTSWEB-HELP mailing list, send an email to > [email protected] > > __________________________________________________________ > To unsubscribe from the list, please send an email to > [email protected] > with the word "unsubscribe" without the quotes in the subject and the body > of the > email with no additional text. > > > End of ROOTSWEB-HELP Digest, Vol 1, Issue 11 > ******************************************** >