In message <[email protected]>, [email protected] writes Hi Jannelle, Here's a couple of things you can try to test things out. 1. - ping open a command prompt Start > Run then type in CMD - at the prompt type in ping www.rootsweb.com - and see if you get a response - I suspect you will. 2. - FTP NORMALLY uses TCP port 21 (check that you ftp software is using that port) - so again at the command prompt type in telnet www.rootsweb.com 21 Your command prompt SHOULD stick - you may have to close the window completely! If it does not stick then my guess is that your firewall is preventing traffic on TCP port 21, and you'll need to set your firewall to allow it through - both outgoing an incoming, and you may be able to limit that just to the rootsweb site, depending on your firewall software. 3. - If that all works out - again at the command prompt type in ftp www.rootsweb.com This should come back with: Connected to www.rootsweb.com - and prompt you for a username and then a password. John > > >Today's Topics: > > 1. FTP - no connection to Rootsweb ([email protected]) > >My problem continues. I spent 10 hours today online with technical >support - WS_FTP (Ipswitch), Linksys, Charter, Microsoft, Dell. >I've got a new modem last Saturday and my problems with a lack of ftp >connection began then. I've spent the last six days on my computer >trying to figure it out. Tonight I took the Linksys modem back and >bought another Motorola like I had. It hasn't helped. They have assured >me the modem is not at fault, yet...... I am still unable to get a >connection to users.rootsweb.com. The Remote (internet side) of my FTP >program remains BLANK. >One of my four websites is iahamilt. I have both WS_FTP LE as well as >the new WS_FTP Home installed and neither will connect my ftp program >to Rootsweb. > >My ISP (Charter cable) assures me that my connections and second new >modem are fine; my internet access is good, yet I continue to get the >ftp Connection Error: "Error reading response from server. Connection >closed by Remote Host" which is Rootsweb. >My firewalls, security devices are all in order. 3 techs looked into >the guts of my computer in excruciating detail. > >Something is blocking my connection and I have been assured by my ISP >that they are not. Ipswitch was able to connect to Rootsweb this >morning. > >Is anyone else having (or had) any problems connecting to Rootsweb? > >Thank you for any light you may be able to send my way. >Janelle Martin, IAGenWeb County Coordinator >http://www.rootsweb.com/~iahamilt > > -- John Gibson Chalmers - [email protected] Homepages ... http://www.dgnscrn.demon.co.uk/ and ... http://homepages.rootsweb.com/~chalmers/