On Fri, 15 Dec 2006, Hugh Watkins <[email protected]> wrote: > your details are full of typos Yes - there were typos, but the basic info was there. > I check things from http://securityspace.com/sspace/index.html > > Myfamily.com, Inc. > NetRange: 66.43.16.0 - 66.43.31.255 > > but you wrote > 66.43.27.22.21 Janelle meant 66.43.27.22:21, which is port 21 at 66.43.27.22, which is the IP address of users.rootsweb.com, which had to have been entered correctly in order for it to get resolved to the correct IP address present in the log. > so best to copy paste that kind of stuff True, but the log window in WS_FTP is, unfortunately, not available as a select-and-copy source. Janelle had no choice but to try to transcribe. The basic issue still exists. WS_FTP claims to have established a connection, but then it gets closed right away, even before any login info is sent. Janelle - try to connect to some public FTP server to see if it is, indeed, Charter, blocking your access. For example, try: ftp.ibiblio.org and select the "Anonymous" checkbox on the right side of the connect dialog window. If you are able to log in, then the original problem with connectivity is at RootsWeb/MyFamily. If you get the same type of error as before, then the problem is not at RootsWeb. If so, then can you download WS_FTP onto the computer of a neighbor who also uses Charter, and try the ibiblio site from there. If that works, then the problem is not being caused by Charter, but exists within your own computer/modem(!). John P.S. There isn't all that much traffic on this list, so maybe you could subscribe to it in non-digest mode so you see the emails right away, your replies have the proper subject, and they get threaded correctly. See http://archiver.rootsweb.com/th/index/RootsWeb-Help/2006-12 to see what's been happening to the threading in the archive. :)