In a message dated 2/6/2007 2:50:18 PM Eastern Standard Time, [email protected] writes: What do you do when <[email protected]> doesn't respond to email? -Sandy ---- Then you could go to the HelpDesk: http://helpdesk.rootsweb.com/form1.html but I think you should wait more than 24 hours for a response before doing so. There are not as many staffers as there used to be and replies, no doubt, may take a longer time than in the past. If you get no reply within 3 days of sending your email to accounts, then post a query on the HelpDesk and make note that you wrote to accounts and received no reply. Joan