This may sound stupid, but really it is not. I would bet that at the point of the problem they will find a bad capacitor. If builds up a charge, shuts off, quickly bleeds the charge off and starts working once again. To find it they need a Technician with sensitive hands who can run his hand over a circuit board and feel the capacitor that is getting hot. Very few Technicians seem to know how to do this. I learned this technique many years ago from one of my old computer buddies. Les Shockey J.A. Florian wrote: > Just an update on today... > > Once again today, they finally SAW some issues at the local node feeding my > area from the next largest city. I have repeated, intermittent packet loss > (sometimes with high power and high flaps) -- this has been going on every > day/week/month for over 5 years! This problem ONLY shows up on their > continuous ping testing (not on quick tests). > > What's weird is, there seems to be a definite pattern, although no one can > decipher why. The pattern is (1) packet loss and loss of service for short > periods of time that ALWAYS hit between quarter to the hour and 10 after the > hour, EVERY hour, so it could show at 6:45a, 7:05a, 7:59a, 8:49a, 9:12a, etc > all day and night and (2) modem's have high power, flaps and packet > loss---leading to total loss of service on FRIDAYS, worsening by 11am..with > total city outages by 3pm Fridays. They get it back up fast but the pattern > is perplexing. I've often suggested that some piece of eqipment from the > local node or going back to Engineering at the "head end" (2 hours away) is > re-setting itself once an hour. (Cable TV also used to shut itself off at > 2am every morning). > > I *have* made numerous complaints. There is no "regulatory body" over > cable/internet, like the FCC does for utilities. I've complained from the > headquarters, to my state's Division head, to the local supervisors, to > Engineers, etc. Engineers have come from the "head end" to my house... I've > got the direct numbers to the local supervisor over the local PM techs that > come to homes; I talk to the local 2nd in command monthly-- often weekly; I > complained to the BBB (which brought more attention than I thought it > would)..... but, alas, the service problems continue! > > So, the bottom line today is, I didn't have to prove (once again) that it's > not my computer, because they finally saw it on the continuous ping testing > and on the node. I fear before I'm done fighting the company, I'll need an > Engineering degree! LOL I sure know more than I ever wanted to know about > how signal travels through wires to translate into pics and sound... and how > computers communicate back and forth during packet transfers! > > The intermittent connection sure makes it hard to upload my websites! > > Thanks for the ideas and letting me vent, too. > > Judy > > On Fri, Jan 15, 2010 at 3:09 PM, Jim Rickenbacker(3) > <j3mr2@borisbrooks.com>wrote: > >> In my experience, cable internet service got better when CC took over from >> TW. Also, in my experience, DSL is way more reliable than cable internet >> if >> you can get DSL. Supposedly it doesn't have the max speed of cable but I >> haven't found it to be noticably slower. My 3 mbps DSL seems about as fast >> as my 6 mbps cable internet and is far more reliable. >> >> This sort of intermittent problem is very difficult to find so you are >> really dependent on getting an experienced cable/internet engineer that >> knows how the whole system works. It's hard to get one of these to work on >> an individual problem since there's usually only one of these for the local >> office or maybe for entire area. What has worked for me in the past is a >> letter of complaint to the local regulatory entity with a copy to the CEO >> of >> the ISP. In my case, this got the attention of local management and the >> assignment of an engineer who found the problem and made sure it was fixed. >> >> Jim Rickenbacker >> > > ------------------------------- > To unsubscribe from the list, please send an email to ROOTSWEB-HELP-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >