In a message dated 6/22/01 2:50:27 AM Eastern Daylight Time, wfrankl@accessus.net writes: > Did I miss something here. I followed the instructions to sign on and it has > my name at the top. How do I get validate my desire to keep the boards I > administer? I clicked on the admin info and get a blank page. Is there > another step I missed out on? I want to accept but how? > > Wil Wil- If you received the notice in the mail to claim your boards and went to that special URL and registered--then there was a link to click on to take you to your admin board. Once there you can set up that Admin Info page--that is your page to create. Joan

I've now gotten into the Board Admin signup page - thank you, Andrew! The problem still exists - username. It keeps telling me my username already exists. Of COURSE it does! One of my biggest problems with myfamily/ancestry.com is that when I try to access one of their pages, it takes me 10 mins trying to find the correct username/password. And by the time I stumble onto the right combination, I no longer know how I did it. I don't understand WHY, when I supply everything but my SS#, that the system can't recognize that the person entering all this info IS the person who owns that "existing" username and allow me to continue. It is attempting to force me to select another username which is the core of the problem. Too many usernames scattered all over these sites. Perhaps it boils down to what the definition of IS is :-) Nel

Two options that I see. 1) You can request a new username. You don't have to pair it with your current login. You can have two accounts for the same email address. 2) If you do want to pair it, then go through the process of getting the password reissued (via Forgot your password? Click Here.), and then you can tie it all together. This only works if the same email address obviously. Regards Andrew On 22 Jun 2001, at 8:48, Nel Hatcher <nelhatch@rapidnet.com> wrote: > I've now gotten into the Board Admin signup page - thank you, Andrew! The > problem still exists - username. > > It keeps telling me my username already exists. Of COURSE it does! One of my > biggest problems with myfamily/ancestry.com is that when I try to access one > of their pages, it takes me 10 mins trying to find the correct > username/password. And by the time I stumble onto the right combination, I > no longer know how I did it. > > I don't understand WHY, when I supply everything but my SS#, that the system > can't recognize that the person entering all this info IS the person who > owns that "existing" username and allow me to continue. It is attempting to > force me to select another username which is the core of the problem. Too > many usernames scattered all over these sites. > > Perhaps it boils down to what the definition of IS is :-) > > Nel > > > > > ============================== > Visit Ancestry's Library - The best collection of family history > learning and how-to articles on the Internet. > http://www.ancestry.com/learn/library > -- Andrew Billinghurst Genealogy mailing lists: http://lists.rootsweb.com/ New Databases (check often): http://searches.rootsweb.com/ Data Submission Form: http://userdb.rootsweb.com/submit.html