and you forgot two more.... Interactive search and webtreaded search of archived messages. David JYoung6180@aol.com wrote: > > In a message dated 1/6/01 1:59:27 PM Eastern Standard Time, > goodsell@pilot.infi.net writes: > > > Hello to all! > > > > I have a lady on my mailing list who says that she is not getting > > all of the messages being sent to the group. She caught this when an > > answer came in to a prior post she had not received. This has been > > going on since before Christmas. I sent a message out to every one on > > the list to see if they had noticed a problem, but I did not receive any > > replies. This lady has aol, but so do several others on the list, then > > why just her?? > > > > Any help is greatly appreciated to end this ladies lamented > > suffering!! > > > Hi, Jane- > > This question would really have been better addressed to Listowners-L where > lots of experienced list admins would be able to comment, but I'll give you > my thoughts on this type situation. > > Anytime you have one list subscriber, properly subscribed, who is claiming > non-receipt of only SOME of the list messages the causes and solutions are > probably among the following reasons: > > 1) the original messages weren't sent to the list, they were sent privately, > and then the reply was posted to the list -- which serves to confuse and make > list members think they have not received all messages. The solution here is > to look in the threaded archives to piece together the messages that actually > were posted to the list and those that must have been sent privately. > > 2) intermittent problems with mail delivery to the list member's ISP > resulting in bounces or delayed receipt of mail. In these cases the solution > is to contact tech support at the ISP in question. > > 3) the list subscriber has filters in place to either block mail from a > particular list member who sent the 'missing' messages or is filtering that > person's mail into a folder where they aren't finding it. The solution here > is to check all folders and check mail program settings. (This won't be the > problem for your AOL subscriber though -- unless this subscriber has mail > from this email address blocked in her mail controls.) > > Joan > > ============================== > Visit Ancestry.com for a FREE 14-Day Trial and enjoy access to the #1 > Source for Family History Online. Go to: > http://www.ancestry.com/subscribe/subscribetrial1y.asp?sourcecode=F11HB