In a message dated 1/6/01 1:59:27 PM Eastern Standard Time, goodsell@pilot.infi.net writes: > Hello to all! > > I have a lady on my mailing list who says that she is not getting > all of the messages being sent to the group. She caught this when an > answer came in to a prior post she had not received. This has been > going on since before Christmas. I sent a message out to every one on > the list to see if they had noticed a problem, but I did not receive any > replies. This lady has aol, but so do several others on the list, then > why just her?? > > Any help is greatly appreciated to end this ladies lamented > suffering!! > Hi, Jane- This question would really have been better addressed to Listowners-L where lots of experienced list admins would be able to comment, but I'll give you my thoughts on this type situation. Anytime you have one list subscriber, properly subscribed, who is claiming non-receipt of only SOME of the list messages the causes and solutions are probably among the following reasons: 1) the original messages weren't sent to the list, they were sent privately, and then the reply was posted to the list -- which serves to confuse and make list members think they have not received all messages. The solution here is to look in the threaded archives to piece together the messages that actually were posted to the list and those that must have been sent privately. 2) intermittent problems with mail delivery to the list member's ISP resulting in bounces or delayed receipt of mail. In these cases the solution is to contact tech support at the ISP in question. 3) the list subscriber has filters in place to either block mail from a particular list member who sent the 'missing' messages or is filtering that person's mail into a folder where they aren't finding it. The solution here is to check all folders and check mail program settings. (This won't be the problem for your AOL subscriber though -- unless this subscriber has mail from this email address blocked in her mail controls.) Joan