You would have received two emails from RootsMagic - 1) Subject: RootsMagic Customer Receipt: 45125xxx 2) Subject: RootsMagic 6 Registration Key The 2nd email contains a download link and registration instructions. > /From:/BRCogburn <stardust725@cox.net <mailto:stardust725@cox.net>> > /Subject:/Re: [RMagic] Download failure for RM6 > /Date:/Tue, 27 Nov 2012 17:30:23 -0800 > > I downloaded RM6 a couple of weeks ago (or thought I did) > and it has cleared my credit card account. I got busy with > holiday stuff and didn't go to install the download until > recently. It isn't there. I'm not sure what to do. Should > I just download again and RM will know it's already paid for > and allow that? Or is there another procedure I should > follow? TIA.........Barbara Cogburn