Hello Maureen, If you have purchased RootsMagic then you can activate the free version with your registration key without having to download another copy. Upon starting RM you should be presented with a 'Register Now' screen where you can input your key details. Here you will be asked to register either online or by phone. This screen can also be reached at anytime by starting RM and going to Help > Register Rootsmagic Regards, Andrew On 13 September 2012 14:43, Maureen Ellen <maureen.ellen@rocketmail.com>wrote: > I realise that I can contact Rootsmagic help and support team but I would > be grateful if someone would help me to sort out this problem on this list > to avoid a delay. > > I already have the free version of Rootsweb on my computer. Today I have > purchased the full version online. > > I downloaded it following the instructions to save it and then to run it. > The next step tells me that when I'm prompted I should enter the number of > the registration key. I am not being prompted and I don't know how to find > the place to enter the registration key. > > I would so appreciate any help with this. > > Many thanks, > Maureen > > > =================================== > RM list Archives: http://archiver.rootsweb.com/th/index/ROOTSMAGIC-USERS/ > http://archiver.rootsweb.com/cgi-bin/search?path=ROOTSMAGIC-USERS > WISH LIST: http://www.rootsmagic.com/forums/ BLOG: > http://blog.rootsmagic.com/ > > > ------------------------------- > To unsubscribe from the list, please send an email to > ROOTSMAGIC-USERS-request@rootsweb.com with the word 'unsubscribe' without > the quotes in the subject and the body of the message > -- Web: http://www.kempfamilyhistory.com Email: kemp.andrew@gmail.com