I'm using Rootsmagic 4 and it won't restore my backup file. The backup file is only a month old. The Rootsmagic site says I never created an account there which is not correct, but I don't want to lose the error message. I closed the databases. I am using Windows 7. The error message I received was: Zipforge: Cannot create file "C:\Program Files (x86)\ RootsMagic 4\All Family.rmgc"- Native error: 00019. File processing error, possibly disk is full. The disk is ABSOLUTELY NOT FULL. It's less than half full. What is going wrong and how can I fix it? Thank you. Debbie

The problem is that RM is trying to restore the file to a folder in which you as a Windows user do not have the needed right to create files. You should never restore to Program Files (x86)\ or it's sub-folders. When you next try restore, you have control over where it is to restore so use the browser to navigate to where you want the file. Moreover, there must be something amiss with your settings for folder options under Tools. Read Help on that. Tom On Monday, September 10, 2012, Debra Winchell wrote: > I'm using Rootsmagic 4 and it won't restore my backup file. The backup file > is only a month old. The Rootsmagic site says I never created an account > there which is not correct, but I don't want to lose the error message. > > > > I closed the databases. I am using Windows 7. The error message I > received > was: > > > > Zipforge: Cannot create file "C:\Program Files (x86)\ RootsMagic 4\All > Family.rmgc"- Native error: > > 00019. File processing error, possibly disk is full. > > > > The disk is ABSOLUTELY NOT FULL. It's less than half full. What is going > wrong and how can I fix it? > > > > Thank you. > > > > Debbie > > > > =================================== > RM list Archives: http://archiver.rootsweb.com/th/index/ROOTSMAGIC-USERS/ > http://archiver.rootsweb.com/cgi-bin/search?path=ROOTSMAGIC-USERS > WISH LIST: http://www.rootsmagic.com/forums/ BLOG: > http://blog.rootsmagic.com/ > > > ------------------------------- > To unsubscribe from the list, please send an email to > ROOTSMAGIC-USERS-request@rootsweb.com <javascript:;> with the word > 'unsubscribe' without the quotes in the subject and the body of the message >

This could be a problem with Windows permissions. Windows 7 doesn't like anything touching the Program Data directories, so stops you creating files in those directories. Have you tried moving the file to another directory and then trying it there? David HB On Mon, Sep 10, 2012 at 5:41 AM, Debra Winchell <dldove22@verizon.net>wrote: > I'm using Rootsmagic 4 and it won't restore my backup file. The backup file > is only a month old. The Rootsmagic site says I never created an account > there which is not correct, but I don't want to lose the error message. > > > > I closed the databases. I am using Windows 7. The error message I > received > was: > > > > Zipforge: Cannot create file "C:\Program Files (x86)\ RootsMagic 4\All > Family.rmgc"- Native error: > > 00019. File processing error, possibly disk is full. > > > > The disk is ABSOLUTELY NOT FULL. It's less than half full. What is going > wrong and how can I fix it? > > > > Thank you. > > > > Debbie > > > > =================================== > RM list Archives: http://archiver.rootsweb.com/th/index/ROOTSMAGIC-USERS/ > http://archiver.rootsweb.com/cgi-bin/search?path=ROOTSMAGIC-USERS > WISH LIST: http://www.rootsmagic.com/forums/ BLOG: > http://blog.rootsmagic.com/ > > > ------------------------------- > To unsubscribe from the list, please send an email to > ROOTSMAGIC-USERS-request@rootsweb.com with the word 'unsubscribe' without > the quotes in the subject and the body of the message > >