I have figured out the unlock problem. I searched my RM mail folder and found I did receive a new registration key which somehow went into the folder unread. I guess I was thinking Upgrade rather than new program so wasn't expecting it and didn't miss it. Thanks for the hint that triggered me to search for it. But before I go ahead I have another question. Since I want to keep RM5 as a separate file, How do I do that? I always see the option for keeping an older program during the installation process, but when I go to browse I see no place (in the choices) to put it that makes sense to me. I know my age is slowing me down and don't really understand file associations and folders. Do I need to uninstall RM6, download RM5 again with it's key, and if I do, will it still have my data base in it? Then when I install RM6 again, set up RM6 so it will not convert the RM5 files? Or the reverse, leave the 6 (which has already over written 5) installed and then re-install 5 with data base intact? And will it let me do that? I am probably making this more complicated than is necessary, but I'd really like to get it right this time. Thanks again for the help. Barbara On 12/2/2012 1:57 PM, rootsmagic-users-request@rootsweb.com wrote: > Message: 8 > Date: Sun, 2 Dec 2012 16:58:03 -0500 > From: "Tom Holden"<ve3meo@gmail.com> > Subject: Re: [RMagic] RM6 Installation Problem > To:<rootsmagic-users@rootsweb.com> > Message-ID: <DE406D94C45F48FBAF6C1D72E0EE0490@toshiba> > Content-Type: text/plain; format=flowed; charset="iso-8859-1"; > reply-type=original > > You should probably contact Tech Support tomorrow. > > Did you not receive an email following your purchase of the upgrade with a > new registration key for RM6? > > The rmgb file type does not automatically open RM even when RM is installed > and RM also does not "Open" it. It "Restores" a rmgc file from a rmgb file > and opens the rmgc file. > > Since you have not opened anything with your RM6 program, you can download > and reinstall RM5 with your old key, if you need to carry on for a while > until you get RM6 sorted out. Next time you install RM6, you can choose the > option to keep RM5 so that you can play around with 6 before migrating. > Remember, though, that any database you Open with RM6 gets modified and > cannot be opened thereafter by RM5. Your RM5 backups remain unchanged. > > Tom > > > -----Original Message----- > From: BRCogburn > Sent: Sunday, December 02, 2012 4:34 PM > To:rootsmagic-users@rootsweb.com > Subject: Re: [RMagic] RM6 Installation Problem > > > I have partially installed RM6 but cannot complete because > it will not accept my RM5 registration key. The key should > be valid as I copied it directly from the original email > which gave it to me. Now it is showing RM6 in my programs > which only takes me back to the Unlock screen again. RM5 is > gone from the program list and I can't access any of my > material. I tried to access my last Backup and found > RootsMagic also gone from my choice of file openings. I > added RM6 but that brings up the message " rmbg is not a > valid Win32 application. I have never had a problem in > accessing my backups successfully using RM 3,4, or 5. I > purchased RM6 in late November and it cleared my bank on > 11/26 so don't see how that can be the problem. Thanks in > advance for any help to solve the problem. > > Barbara Cogburn