Barbara, RM6 is an entirely new program, You cannot. use your RM5 license unlock key to unlock RM6. You will need to purchase a new license in order to use all of the features of RootsMagic 6. Ron Bernier Woonsocket, RI Sent from my iPhone On Dec 2, 2012, at 4:38 PM, "BRCogburn" <stardust725@cox.net> wrote: > > I have partially installed RM6 but cannot complete because > it will not accept my RM5 registration key. The key should > be valid as I copied it directly from the original email > which gave it to me. Now it is showing RM6 in my programs > which only takes me back to the Unlock screen again. RM5 is > gone from the program list and I can't access any of my > material. I tried to access my last Backup and found > RootsMagic also gone from my choice of file openings. I > added RM6 but that brings up the message " rmbg is not a > valid Win32 application. I have never had a problem in > accessing my backups successfully using RM 3,4, or 5. I > purchased RM6 in late November and it cleared my bank on > 11/26 so don't see how that can be the problem. Thanks in > advance for any help to solve the problem. > > Barbara Cogburn > > > =================================== > RM list Archives: http://archiver.rootsweb.com/th/index/ROOTSMAGIC-USERS/ > http://archiver.rootsweb.com/cgi-bin/search?path=ROOTSMAGIC-USERS > WISH LIST: http://www.rootsmagic.com/forums/ BLOG: http://blog.rootsmagic.com/ > > > ------------------------------- > To unsubscribe from the list, please send an email to ROOTSMAGIC-USERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message