To TMS Users that have moved to RootsMagic, I need your help. I send a request to RootsMagic Technical Support and received the attached. Seems RootsMagic Users are the people to ask if having a problem with RootsMagic. I transferred my TMG data (all 42K people) to RootsMagic, and the data was transferred correctly, with the exception of Media (Photos and Documents, about 1K of them). Before the transferred, I used The "Moving Data from TMG to RootsMagic" and moved all Exhibits from Internal to External. Thanks for your help.....Bobby   |   Bobby Minish, Jan 07 12:28: I just loaded my data from TMG and all data was moved to RootMagic correctly, with the exception of Media (Photos and Documents). When I look at Media for an individual in RootsMagic, the photo there is a black box, surrounded by a red line with a red X in the middle. It says the File is in C:\Program Files\TMG Utility\p000001-001206.jpg. Each individual seems to have a different \p000009-000090.jpg. After loading my data, I added a document to a person and that document shows for that person and the file is located at C:\Users\Bobby\Pictures\Nora Alice Gilliam Johnson OB 1927.jpg. QUESTION: how do I get all my photos and documents to show up in RootsMagic. I am at a lost. Regards....Bobby   | Your request (#48374) has been updated. To review the status of the request and add additional comments, follow the link below: http://support.rootsmagic.com/requests/48374 You can also add a comment by replying to this email. Cina, Jan 13 12:07: Bobby, Thank you for contacting RootsMagic support for help with your media files after importing them from TMG. Prior to importing your file into RootsMagic, did you have access to and follow the instructions provided in the help document that one of our former TMG users made? I have attached it in case you didn't have access to it. One of the steps for preparing to import the data is to, "Use TMG Utility to export any “internal” media items to “external” media items." If you did not do that, and your exhibits were stored as internal files, perhaps that is why your media files are marked as ...\p000001-001206.jpg and are not being seen by RootsMagic. If you didn't have the document that I have provided for you, please use it to prepare your files for importing, then try the import again. If you still have a problem with seeing the media, please let me know. There is a tool in the Media Gallery of RootsMagic that is used to relink broken media links. You can try using it. The main thing is, the file on your computer must have the EXACT same name as the file in RootsMagic. If you are using the same computer as you used with TMG, hopefully, you will be able to get the photos relinked. I would also encourage you to join the mail list group as there are TMG users on this list. They will be a great resource for you, as they know TMG and have already gone through much of what you will be going through to move your file. Here is the link to the mail group. http://lists.rootsweb.ancestry.com/index/other/Software/ROOTSMAGIC-USERS.html If you still need help, please let me know. Cina Attachment(s) TMGDoc.pdf | |   I had a copy of the "Moving Data from TMG to RootsMagic"document and followed it to the letter, including moving all exhibits fromInternal to External. TMG and RootsMagic are loaded on the same computer. I have also joined RootsMagic Users.