Cina's statement "There is a tool in the Media Gallery of RootsMagic that is used to relink broken media links. You can try using it. " is part of the advice you need. Your TMG Utility extracted the Internal Media to individual files in the folder "C:\Program Files\TMG Utility\" and made the necessary modifications to your TMG Project. RootsMagic imported the pointers to those files but they are evidently not there which is why the red X appears in the thumbnail image space, indicating that the media link is broken. It may be broken for a couple of reasons: 1. The files have been deleted 2. The files have been relocated 3. Because they are in the Windows "Program Files" folder, RootsMagic is not allowed to see them. One should not store user files in this area and I would have thought that TMG Utility would have given you the opportunity to select or create a folder in your user area. #1 is bad news and you will have to go back to your TMG Project as it was before you used TMG Utility to export Internal Media and reiterate. #2 should be fixed by running the tool "Fix broken media links". #3 Check if this is true by opening Windows File Explorer and browse to "C:\Program Files\TMG Utility\" and see if the .jpg files are there. You will likely need to assert Administrator privilege to open the Program Files folder. If they are there, then you should move them to where you want RootsMagic to be looking to store media items and then "Fix broken media links". Tom On Wed, Jan 14, 2015 at 9:30 AM, Bobby Minish via < [email protected]> wrote: > To TMS Users that have moved to RootsMagic, I need your help. I send a > request to RootsMagic Technical Support and received the attached. Seems > RootsMagic Users are the people to ask if having a problem with RootsMagic. > I transferred my TMG data (all 42K people) to RootsMagic, and the data was > transferred correctly, with the exception of Media (Photos and Documents, > about 1K of them). > Before the transferred, I used The "Moving Data from TMG to RootsMagic" > and moved all Exhibits from Internal to External. > Thanks for your help.....Bobby > > > | Bobby Minish, Jan 07 12:28: I just loaded my data from TMG and all > data was moved to RootMagic correctly, with the exception of Media (Photos > and Documents). > When I look at Media for an individual in RootsMagic, the photo there is > a black box, surrounded by a red line with a red X in the middle. It says > the File is in C:\Program Files\TMG Utility\p000001-001206.jpg. Each > individual seems to have a different \p000009-000090.jpg. > After loading my data, I added a document to a person and that document > shows for that person and the file is located at > C:\Users\Bobby\Pictures\Nora Alice Gilliam Johnson OB 1927.jpg. QUESTION: > how do I get all my photos and documents to show up in RootsMagic. I am at > a lost. Regards....Bobby > | Your request (#48374) has been updated. To review the status of the > request and add additional comments, follow the link below: > http://support.rootsmagic.com/requests/48374 You can also add a comment > by replying to this email. > Cina, Jan 13 12:07: Bobby, Thank you for contacting RootsMagic support > for help with your media files after importing them from TMG. Prior to > importing your file into RootsMagic, did you have access to and follow the > instructions provided in the help document that one of our former TMG users > made? I have attached it in case you didn't have access to it. One of the > steps for preparing to import the data is to, "Use TMG Utility to export > any “internal” media items to “external” media items." If you did not do > that, and your exhibits were stored as internal files, perhaps that is why > your media files are marked as ...\p000001-001206.jpg and are not being > seen by RootsMagic. If you didn't have the document that I have provided > for you, please use it to prepare your files for importing, then try the > import again. If you still have a problem with seeing the media, please let > me know. There is a tool in the Media Gallery of RootsMagic that is used to > relink broken media links. You can try using it. The main thing is, the > file on your computer must have the EXACT same name as the file in > RootsMagic. If you are using the same computer as you used with TMG, > hopefully, you will be able to get the photos relinked. I would also > encourage you to join the mail list group as there are TMG users on this > list. They will be a great resource for you, as they know TMG and have > already gone through much of what you will be going through to move your > file. Here is the link to the mail group. > > http://lists.rootsweb.ancestry.com/index/other/Software/ROOTSMAGIC-USERS.html > If you still need help, please let me know. Cina Attachment(s) > TMGDoc.pdf | > > | > > I had a copy of the "Moving Data from TMG to RootsMagic"document and > followed it to the letter, including moving all exhibits fromInternal to > External. TMG and RootsMagic are loaded on the same computer. I have also > joined RootsMagic Users. > > > =================================== > RM list Archives: http://archiver.rootsweb.com/th/index/ROOTSMAGIC-USERS/ > http://archiver.rootsweb.com/cgi-bin/search?path=ROOTSMAGIC-USERS > WISH LIST: http://www.rootsmagic.com/forums/ BLOG: > http://blog.rootsmagic.com/ > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without > the quotes in the subject and the body of the message