Hi Russ I admire your optimism but seriously doubt any attempt at legal action against a company as large as Ancestry would have any effect whatsoever Water off a ducks back I would say Regarding the interaction between FTM and Ancestry, have you phoned them as I suspect they should be able to fix that FTM uses its own version of a browser and it could be as simple as clearing cookies and temp internet files The problem with New search is another matter entirely You might want to add your dissatisfaction to this blog <http://blogs.ancestry.com/ancestry/2014/03/10/a-fond-farewell-to-old-search/#blogComments> Will it do any good? Probably not but we can at least try Nivard Ovington in Cornwall (UK) On 11/03/2014 12:19, Russ Moorhouse wrote: > With so many people upset with the new search, and > Ancestry's lack of repairing it or at least letting us be able choose between using the old search or the new, maybe it's > time to rattle their cage a bit. > I'm more than a bit upset, that I signed up for a year's service with Ancestry > and now not getting any results from that service. They refuse to refund your > money and refuse to provide the old search, so here we are, out of our money > and no service for what we paid for. > > I just wondered if there might be a lawyer on here that is upset with this > also, and might be willing to rattle > Ancestry's cage a bit?