In a message dated 6/6/2014 10:47:08 A.M. Eastern Daylight Time, [email protected] writes: Starting on September 5, 2014, MyFamily.com will no longer be available. We understand the value this service has provided to keep your family connected during your time as a subscriber. To keep the family memories you've gathered on MyFamily.com, please log in to your MyFamily group site and request an export by clicking on the “Export Now” button located at the top of the page. ~~~~~~~~~~~~~~~~~~ Regarding the above Ancestry's notation that ANYONE can request an export and receive an email with a link in it to download the family file content is WRONG. Last eve I logged into the family site I host and requested the "Export Now'. Today I have received TWO private emails that state "YOUR MYFAMILY EXPORT FILE IS READY' We have completed the processing of your MyFamily content export file. Your group content can now be downloaded. _Download content now_ (http://sm.ancestry.com/track?type=click&enid=ZWFzPTEmYW1wO21zaWQ9MSZhbXA7YXVpZD0mYW1wO21haWxpbmdpZD00MDI4MTImYW1wO21lc3NhZ2VpZD 01NTgwMSZhbXA7ZGF0YWJhc2VpZD0xNDAxNDg0Mzk3JmFtcDtzZXJpYWw9MTY4NTc2NDEmYW1wO2 VtYWlsaWQ9amNhcm1lYW5AYW9sLmNvbSZhbXA7dXNlcmlkPWpjYXJtZWFuQGFvbC5jb20mYW1wO3 RhcmdldGlkPSZhbXA7Zmw9JmFtcDtleHRyYT1NdWx0aXZhcmlhdGVJZD0mYW1wOyZhbXA7JmFtcD s=&&&107401&&&http://dl.myfamily.com) Note, you may need to log into MyFamily in order to access the download link. ~~~~~~~~~~~~~~~~~~ There is NO link in either private email to do this and NO WHERE ON MY PRIVATE family site to do so. Further, I tried accessing current content i.e.: photo or posted dialogue in the News section to which they state will operate as normal till Sept 5 but that function NO LONGER WORKS BUMPING ME EACH TIME again and again to only the page to Request an 'Export' and then kicks me off the site. THE ONLY THING ON THE SITE I COULD ACCESS WAS MY OWN ACCOUNT! I telephoned MyFamily today and got the same old stupid answers from the same stupid woman and OF COURSE no supervisor or tech person was available. I asked her WHY last week when I spoke with a supervisor I was NOT TOLD the family sites were going to be shut down finding this out just last eve through this Message board. She stated "they didn't know this last week." I also, from the family site, attempted a mass mailing to all our members of this new development, received no confirmation (even I didn't receive one to my private email) that AGAIN placed me back at the 'Request an Export' page. If anyone has any further luck as to what to do about this please advise. Again, I'm not a novice in computing and I can just imagine the frustration that of those trying to work their way thru this nightmare. B. Jean Harnden Carmean HARNDEN site Administrator