I can’t download the 2017. Has anyoneelse had this problem. I emailed them twice but no answer in 5 days. Told them to send me the CD to download. This is terrible. I used familytremaker for years from ancestry and had no problem. I thought there was another company who synced to ancestry. Help me. Lena Bridgman Truster 19753 FM 1119 Midway, TX 75852 936-348-0731

I assume you are using the Mac version and I downloaded it from MacKiev with no problem other than the download was very slow. There was a message stating something to the effect that if you didn’t get a .dmg file the download had not completed. If you clicked on the file before the extension was only .dmg you will need to start over. Good luck, and BTW I may be one of the few on this list to know where Midway is. Gale Gorman Houston On Aug 9, 2017, at 12:30 PM, Lena Truster <lent@wt.net> wrote: I can’t download the 2017. Has anyoneelse had this problem. I emailed them twice but no answer in 5 days. Told them to send me the CD to download. This is terrible. I used familytremaker for years from ancestry and had no problem. I thought there was another company who synced to ancestry. Help me. Lena Bridgman Truster 19753 FM 1119 Midway, TX 75852 936-348-0731 ===== If you would prefer digest mode to mail mode, drop a note to roots-admin@rootsweb.com and ask for the digest... ------------------------------- To unsubscribe from the list, please send an email to ROOTS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Lena commented she thought there was another program other than FTM which linked to Ancestry. It is Rootsmagic. If interested see www.rootsmagic.com However, the option to link is only a few weeks available, so it may take awhile before all the kinks are worked out. I have not yet tried synching. If interested, one might want to seek opinions from people who have done this. In my opinion Rootsmagic is a much better program than FTM. That being said, we all have our favorites. Margaret Scheffler

Just curious, are you downloading the beta version, or the final version. I didn't think the final version with the CD was available yet. As I ordered the 2017 version with CD amd haven't heard from them. So I figured it wasn't through beta testing. I attempted to download the beta version, didn't work right, so didn't go any further, with inputting data. On Aug 9, 2017 12:31 PM, "Lena Truster" <lent@wt.net> wrote: > I can’t download the 2017. Has anyoneelse had this problem. I emailed > them twice but no answer in 5 days. Told them to send me the CD to > download. This is terrible. I used familytremaker for years from ancestry > and had no problem. I thought there was another company who synced to > ancestry. Help me. > > > Lena Bridgman Truster > 19753 FM 1119 > Midway, TX 75852 > 936-348-0731 > ===== > If you would prefer digest mode to mail mode, drop a note to > roots-admin@rootsweb.com and ask for the digest... > > ------------------------------- > To unsubscribe from the list, please send an email to > ROOTS-request@rootsweb.com with the word 'unsubscribe' without the quotes > in the subject and the body of the message

I'm on vac at the moment but I got an email when they were Beta testing the MacKiev FTM. You go through the validation and it verifies and then let me down load. When they went to the newer Beta it was same. I had to find the email they sent to access the download link On Wed, Aug 9, 2017 at 13:31 Lena Truster <lent@wt.net> wrote: > I can’t download the 2017. Has anyoneelse had this problem. I emailed > them twice but no answer in 5 days. Told them to send me the CD to > download. This is terrible. I used familytremaker for years from ancestry > and had no problem. I thought there was another company who synced to > ancestry. Help me. > > > Lena Bridgman Truster > 19753 FM 1119 > Midway, TX 75852 > 936-348-0731 > ===== > If you would prefer digest mode to mail mode, drop a note to > roots-admin@rootsweb.com and ask for the digest... > > ------------------------------- > To unsubscribe from the list, please send an email to > ROOTS-request@rootsweb.com with the word 'unsubscribe' without the quotes > in the subject and the body of the message -- Sent from Gmail Mobile

I also am having this problem and still waiting for them to get back to me 2 weeks later. I cannot also link to internet as FTM14.1 doesn't recognise my password or the fact that internet is working. Very bad customer service ________________________________ From: Lena Truster <lent@wt.net> To: roots@rootsweb.com Sent: Thursday, 10 August 2017, 3:31 Subject: [ROOTS-L] FTM 2017 I can’t download the 2017. Has anyoneelse had this problem. I emailed them twice but no answer in 5 days. Told them to send me the CD to download. This is terrible. I used familytremaker for years from ancestry and had no problem. I thought there was another company who synced to ancestry. Help me. Lena Bridgman Truster 19753 FM 1119 Midway, TX 75852 936-348-0731 ===== If you would prefer digest mode to mail mode, drop a note to roots-admin@rootsweb.com<mailto:roots-admin@rootsweb.com> and ask for the digest... ------------------------------- To unsubscribe from the list, please send an email to ROOTS-request@rootsweb.com<mailto:ROOTS-request@rootsweb.com> with the word 'unsubscribe' without the quotes in the subject and the body of the message