In a message dated 6/15/2003 12:06:28 AM Eastern Standard Time, blbailey@sk.sympatico.ca writes: > subscription to Ancestry.com isn't any help either, i subscribed and when > i > want to search, all i get is the page saying if you want to subscribe do > such and such !! and there is no place to say let me in, i've all ready > subscribed, so i've paid for nothing ----BVB > It sounds as it you are not being properly logged in which means you have lost your cookie most likely. Be sure you are logged in under your user name and password associated with your subscription account. If you don't remember them--click on the FORGOT MY PASSWORD link and have them emailed to you. If you still have trouble contact customer support at Ancestry: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/ask.php? Joan