on C: drive Programs (x86) [or not] - find the FTM icon and right click on it - click on "troubleshoot compatibility" and follow instructions. It might fix it automatically but you might have to make the choice. I set most of my old programs to XP and they work well with Windows 10 Fran L On 02/05/18 6:11 PM, Roch wrote: Hi! Frances, how do I do that ?. Roch Roch; Did you try fixing the compatibility? Sometimes that helps

Hi! Fran, well I did all of that including trouble shooting, the program was scanned and I’m still getting the message “a generic error occurred”. That will come on after the search and before it copies to CD. I did contact FTM people and they told me that a new version of FTM will do the trick. I have version 16 and all the “free updates to 18” are for version 17 only. Thank you for your help. Roch on C: drive Programs (x86) [or not] - find the FTM icon and right click on it - click on "troubleshoot compatibility" and follow instructions. It might fix it automatically but you might have to make the choice. I set most of my old programs to XP and they work well with Windows 10 Fran L