OK i just seen this and here is what i want you to do close your computer completely let it rest for at least 3 minutes reboot and boot into SAFE MODE then run a complete scan from your scan drive or security then find family tree maker while in SAFE MODE and copy all your files to a larger hard drive or a safe backup file.This is what worked for me On 05/02/18, Christine Morton <[email protected]> wrote: > I only have an old version of ftw running on Windows 7. > > Have you tried opening the FTW.exe with a right-click and "run as > administrator" ? > Do you have a saved copy that someone else with the same version can try > and open? > > On Wed, May 2, 2018 at 3:30 PM, Roch <[email protected]> wrote: > > > Hi! Peggy, > > my problem with FTM Version 16, is that I can’t back it up anymore > > since I > > installed Window 10. FTM tells me that I have a “a Generic error > > occurred” so now I > > have to by a newer version of FTM. What a rip off. > > Roch > > > > I had trouble with my old FTM version 2005 and I lost a whole bunch of > > people. I was distraught but the next time that I opened my file, they came > > back and others were missing. This kept happening. I lost a whole file > > which had much early info on it and that was really upsetting. Then somehow > > I found it again but was afraid to close the file in case it disappeared > > again. I contacted FTM and they told me that my FTM was not compatible > > with Windows 7. So I said that it has been compatible for over 10 years. > > They told me I must buy 2017 version. So I did and I hate it. However, I > > discovered that the problem really was that I was down to abt 1 GB of free > > space on my drive so there was not enough space for the computer to work > > properly. I fixed that and I am still using old computer and old version > > of FTM. However, there are still some missing people from before I > > freed up some space. Peggy > > On Wednesday, May 2, 2018, 12:40:25 p.m. PDT, EILEEN HORAN < > > [email protected]> wrote: > > > > > > Hi Henry, > > I have had the same problem with FTM 2014 edition... it would not open > > I was close to tears, as my database has over 380,000 individuals in it > > .... and, I would hate to lose it > > > > Finally, I opened the Documents Folder where the database is .... and > > thought, I would try to open it from there > > I right-clicked on the File and the prompt box dropped.... I selected > > "Open Tree" and it opened for me > > > > Many times, I wish that my old PC hadn't crashed.... the old version of > > FTM was user-friendly, whereas this version is not > > I had no choice ... but, to purchase a new PC and buy FTM 2014 > > I don't think the new versions allow you to import your database into a > > different genealogy program, such as Legacy > > I have not been able to find a Gedcom Option.... either ... which is > > frustrating also > > > > Hope this works for you > > Take care, > > Eileen > > > > _______________________________________________ > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~For the list web page, goto: > > http://freepages.genealogy.rootsweb.com/~unclefred/main.htm > > And we are on facebook at: https://www.facebook.com/groups/QRlist/ > > List Archives are at: http://archiver.rootsweb. > > ancestry.com/th/index/QUEBEC-RESEARCH > > _______________________________________________ > > Email preferences: http://bit.ly/rootswebpref > > > > Unsubscribe https://lists.rootsweb.ancestry.com/postorius/lists/ > > [email protected]/ > > > > Archives: https://lists.rootsweb.ancestry.com/hyperkitty/list/ > > [email protected]/ > > > > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: > > https://ancstry.me/2HDBym9 > > > > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb > > community > > > > _______________________________________________ > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~For the list web page, goto: > http://freepages.genealogy.rootsweb.com/~unclefred/main.htm > And we are on facebook at: https://www.facebook.com/groups/QRlist/ > List Archives are at: http://archiver.rootsweb.ancestry.com/th/index/QUEBEC-RESEARCH > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > > Unsubscribe https://lists.rootsweb.ancestry.com/postorius/lists/[email protected]/ > > Archives: https://lists.rootsweb.ancestry.com/hyperkitty/list/[email protected]/ > > Privacy Statement: https://ancstry.me/2JWBOdY Terms and Conditions: https://ancstry.me/2HDBym9 > > RootsWeb is funded and supported by Ancestry.com and our loyal RootsWeb community > >