I think it is really stupid. These people are so eager to have us all subscribe to their service but not at all eager to be availabel to help. It just frosts me that you can't get a warm body to solve the problem. I have changed your address to the new one Marilyn mscaretti@juno.com On Thu, 14 Jan 1999 15:19:33 -0800 w7iml@juno.com (Carroll H Clark) writes: >NOTICE: While answering e-mail several days ago, suddenly I got the >screen: > Program Error >Closing current program. >If the problem persists contact the sponsor. > CLOSE(button) >Since that time, I cannot access any of my e-mail, addr. book >anything. Whenever I attempt to do so, after closing the two "ads" >that come on screen, I get the above Notice. >1. I contacted juno.support via another e-mail account at least 4 >times which results in automated "answers" - nothings helpful. >2. So, today, I tried the 1-800-586-6889 for "warm body advice" at >$1.95/minute, but Dave after several attempts could not solve it, and >told me to load down Juno again with disks. I created a new account, >but had to drop of the clark from clarkw7iml@juno.com as the screen >told me that that account had already been taken. So, I have a new >account, but all of my e-mail, addr. info. is on the inaccesible >account. >Has anyone else had this experience, and if so I would appreciate >advice. >So, far, I can't get a human response from Juno to solve the problem. > >Carroll in Snohomish - my new signature is: >PLEASE NOTE: Carroll Clark e-mail addr. clarkw7iml@juno HAS CHANGED TO >JUST >w7iml@juno.com (Program Error Closing current program. If the problem >persists contact >the sponsor CLOSE ). Try as I may I cannot get this Program Error off >of my screen. >Juno Support, not effective. The 1-800-586-6889 could not correct it. >So w7iml@juno.com NEW. > <><><><><> > >___________________________________________________________________ >You don't need to buy Internet access to use free Internet e-mail. Get >completely free e-mail from Juno at http://www.juno.com/getjuno.html >or call Juno at (800) 654-JUNO [654-5866]