In a message dated 12/30/98 9:21:38 AM Pacific Standard Time, JLynnSchus@aol.com writes: << I ordered and recently received a Pension File from the National Archives for a Civil War Veteran. Even though I asked them to copy the entire file, I don't believe that they did. It seems like I recall someone saying that it is possible, once you know the case number, etc. to order (rent) the roll of microfilm which contains those records and look at the entire file yourself. Does anyone know if this is true? If so, where would I order the film from? Any tips would be appreciated. Judy >> Judy, The Archives has a strange way of dealing with these requests. The problem is that if you request copies of the file they copy the first $10 worth of what they think is of genealogical value and that's what they send you. If you want the complete file you have to pay extra. But the weird part is that the first $10 worth of copies come from one office and the other copies come from another office. It is a system that I would assume makes it very easy for you not to end up with the complete file. There are two ways to get the complete file copied from the Archives. The quickest and I would assume most accurate way to get the complete file is to note on the request form that you submit that you want the complete file and give them your credit card billing information. They will then copy the complete file, bill you and send the copies all in one process. The second way is to write on the form that you want the complete file copied and ask them to send you the bill. There is a box to check on the form for this option. They will send you a form saying they found the file and to send them the $10 for the first batch of copies. When they send you the first set of copies they will send you another form that tells you how many pages are in the second batch of copies and what the cost is with a different remittance address than the first batch. Then they will ship you that batch of copies. I have received three ancestors files this way without a problem (that I know of!). Hope this helps!! Cheryl Hawley