Hello All, I managed to get back into the MyFamily.com site using the temporary logon and password link request at the following site: http://www.myfamily.com/exec?c=autht&htx=login&onok=http%3A%2F%2Fwww.myfamily. com%2Fisapi.dll%3Fc%3Dsite%26htx%3Dmain%26siteid%3DcUpB%26_ref%3DSiteUpgrade%2 55CSponsorEmail%26_lin%3D39&rsn=0 If that doesn't work, the support phone number for the site is: Support by Telephone "If you would prefer, you can also contact us by telephone at 1-888-265-7491. Representatives are available from 8:00 A.M. to 5:00 P.M. Mountain Standard (USA) Time, Monday through Friday, and they will be happy to assist you further." Hope this works for everyone. Dave Petrie Arden Hills, Minnesota, USA