Hi, I too had trouble logging on to the Petrie website as I had forgotten my username and password. When I tried to get them to send it to me I discovered that my email address with them was one that I stopped using three years when I moved to Montreal. Says something about how long it has been since I looked at this! Anyway, I explained the problem to the My Family technical support through the link on the site. It took about a week but they did respond and I can now get on the site. So perhaps you could contact them through the site and try your luck. Cheers, Stephen P.S. Hi Dave!