I really don't think that this kind of action is necessary since the people who "volunteer" their time to even catalogue and enter this genealogical data in the computer system at the GRSNP are not PAID volunteers. I'd suggest to those of you having trouble with receiving records you may have already paid for to call them during their hours of operation to be able to speak with someone that is there. You can find the hours that they are open on their web site at www.cfrobbins.com/grsnp Joe has been a tremendous help to me and being the sole researcher there that is full time, it is hard to keep up with the tremendous influx of requests, paid or not. When my wife and I were there a few months ago they had just purchased a new shelving system to organize all the many many research materials they have in house. At the time, Joe was the only one cleaning the "back room". It was a mess and some of you may know, Joe is retired and does not get around like he used to in his earlier days. I will be in Scranton this week and plan to stop by and see Joe. I will mention your concerns and anyone with paid requests that are waiting on info please e-mail me at garthe@pics.com with the specific details of your requests and I will take them to Joe. ONLY E-MAIL ME IF YOU HAVE ALREADY PUT IN A REQUEST AND PAID FOR IT> THIS IS NOT FOR NEW REQUESTS PLEASE. Remember, patience is a beautiful thing! :-) Garthe Benjamin in NJ ----- Original Message ----- From: <MathTchr96@aol.com> To: <PALACKAW-L@rootsweb.com> Sent: Monday, August 27, 2001 6:08 PM Subject: [PA-LAC] No response on research! > To anyone who is having trouble with money that they paid for research: I > suggest that you contact the Better Business Bureau. Their address is > > Better Business Bureau of Northeastern and Central PA > 129 N. Washington Ave. > Scranton, PA 18503 > > The phone number is (570) 342-9129 > > It really is pitiful when you pay for something and it isn't delivered. > Another suggestion for those of you that live in the local viewing area: > Channel 16, WNEP, the ABC affiliate will handle complaints like this and air > them on the news. > > Tom Price > > > > > > > ==== PALACKAW Mailing List ==== > Visit the Genealogical Research Society of Northeastern PA http://www.cfrobbins.com/grsnp/ > To unsubscribe: http://www.rootsweb.com/~palackaw/index.html#MailingList > >