>From another lister, >I recently purchase a software program, ordered through Ancestry.com. > >The program came UPS. >The shipping box was unopened and undamaged. >The program box had the seal broken and the disks were not in plastic. The >program book looked like someone had read it. > >I called the only phone number I could find on Ancestrys home page. >888-891-1919 the people here were very rude and transferred me to customer >service >customer service was as helpful as they could be but they don't deal with >this product >they had me call a long distance number >this number then had me call back to the 888 number > >I have now been on the phone for an hour > >customer service again, they are not customer service for the 888 number and >can't figure out how calls were being transferred to them from Ancestry they >are not happy > >now I find another long distance number on the shipping box > >Ancestry, Incorporated >193 s Mt. Way >Orem, UT 84057 >801-426-3500 > >They expect me to send the program back at my own expense. >They also printed my unlisted phone number on the outside of the shipping >box. >You can't order without a phone number. (will have to use fake number from >now on) >I will be sending the program back. > >Just wanted to warn anyone that might be considering ordering from >Ancestry.com >vickie > >______________________________