Subject: Fw: WARNING UPDATE >I just received a call from Rob Poole re: Ancestry.com. > >He was very nice. He was very nice. He was very nice. > >He was suprised that I had the problem I did. >I am to return the software I received and they will give me credit for the >product and postage. > >The problem I experienced was not with UPS, The software manufacturer or the >shipper. >The problem was with getting some simple help. > >The invoice I received did not have a phone number on it just a snail mail >address. >Most invoices have instructions on what you are to do when you have to >return a product. > >I am happier now. >I will be checking on a companies customer service before I order any >product in the future. >I will continue to be a customer of Ancestry. >I am still upset that my unlisted phone number was printed on the shipping >label. >vickie