Our stake has had a LOT of problems using temple ready in the FHC and having the temple say the disc is no good when have checked in and done the steps as Gary suggested (as far as I know.) Is there anything else that could cause this problem? Teresa

TBoyd wrote: > Our stake has had a LOT of problems using temple ready in the FHC and having the temple say the disc is no good when have checked in and done the steps as Gary suggested (as far as I know.) Is there anything else that could cause this problem? > Teresa I work in an FHC across the parking lot from a major Temple. If you're in an FHC distant from the Temple before you walk out of your FHC, move your cursor down to the START button and right click; select EXPLORE, and click on A:\ Be sure there's a .sub file on that disc and that it has the current date. If there isn't, figure out where it went before you walk away from the computer and put it on the disc. The most common problem people who come to us after being told at the Temple that their disc's no good is that it is a blank disc; next most common, they've got a .ged not a .sub file; and third, they've got a backup file from some genealogy program. Cheryl

----- Original Message ----- From: "singhals" <singhals@erols.com> To: <PAF-5-USERS-L@rootsweb.com> Sent: Tuesday, April 05, 2005 11:45 AM Subject: Re: [PAF-5] temple ready > TBoyd wrote: > > > Our stake has had a LOT of problems using temple ready in the FHC and having the temple say the disc is no good when have checked in and done the steps as Gary suggested (as far as I know.) Is there anything else that could cause this problem? > > Teresa > > > I work in an FHC across the parking lot from a major Temple. > > If you're in an FHC distant from the Temple before you walk out of your > FHC, move your cursor down to the START button and right click; select > EXPLORE, and click on A:\ Be sure there's a .sub file on that disc and > that it has the current date. If there isn't, figure out where it went > before you walk away from the computer and put it on the disc. > > The most common problem people who come to us after being told at the > Temple that their disc's no good is that it is a blank disc; next most > common, they've got a .ged not a .sub file; and third, they've got a > backup file from some genealogy program. > > Cheryl > > Occasionally I have seen where a program does not write to a disk because it is either write-protected, not formatted, or full, but the program fails to give any notification of those problems. The above problems are generally rare however,and I can't recall observing that behavior in TempleReady for Windows. In observing patrons and walking them through the steps I find that 90% or more of the time it is NOT a software glitch but rather user error. Usually it is failure to read the save dialog box and switch to the floppy from whatever it defaulted to. Another 10% or less is mechanical failure (like bad sectors) on the floppy itself (perhaps wear or damaged in transit), or slight differences in disk drive alignment that lead to inability for disk to be read on a different computer. Even experienced computer users can get things wrong. A case in point. One of our staff bought a new computer and wanted to transfer her old PAF 2.31 data to PAF 5. The new computer does not have a floppy drive, but the tech at Circuit City was going to use an external floppy drive and load her data for her. So I did the conversion at the FHC, opened the converted file in PAF 5 with no problem, checked for database errors, and then made a backup spanning 2 floppies. The tech of course tried to unzip the backup, but the unzipping program didn't recognize the spanning, and then he tried to restore, starting with part 2 of the set, which of course was not valid. He told her the backups were bad, but when she came back I restored them on another FHC computer just fine. Gary Templeman

Well, I have seen someone go through the process and nothing was on the disk. I look at the files on the disk before I leave the FHC. Alan Jones Mission Viejo, Calif. -----Original Message----- From: TBoyd [mailto:sisteresa@cableone.net] Sent: Tuesday, April 05, 2005 10:48 AM To: PAF-5-USERS-L@rootsweb.com Subject: [PAF-5] temple ready Our stake has had a LOT of problems using temple ready in the FHC and having the temple say the disc is no good when have checked in and done the steps as Gary suggested (as far as I know.) Is there anything else that could cause this problem? Teresa ==== PAF-5-USERS Mailing List ==== PAF-5-USERS Mailing List http://www.ausbdm.org/p5uindex.php

Remember, disks are mechanical devices subject to failure. We had a bunch of floppies donated to our center, and in re-formatting them I found quite a few with bad sectors. If the temple is telling you the disk is no good (as opposed to just empty) then you may want to make sure you are using new, name brand disks and that the patrons protect them. Write on the label *before* sticking it on the floppy. I have heard that too much pressure writing on a label after application can damage the disk inside. As much as our egos don't like to hear it, virtually all other non-mechanical problems are user error, not the software. Aside from bad floppies themselves, the best way to troubleshoot the problem in your stake is to have staff always work very closely with patrons and monitor every step along the way, and for you to track which staff member helps which patron. I can almost guarantee that the rejects will be traceable to certain staff members while others will never have a problem. When you identify who consistently has problems then you can dig deeper into their procedure to discover the differences. Gary Templeman ----- Original Message ----- From: "TBoyd" <sisteresa@cableone.net> To: <PAF-5-USERS-L@rootsweb.com> Sent: Tuesday, April 05, 2005 10:48 AM Subject: [PAF-5] temple ready > Our stake has had a LOT of problems using temple ready in the FHC and having the temple say the disc is no good when have checked in and done the steps as Gary suggested (as far as I know.) Is there anything else that could cause this problem? > Teresa >

Hi folks, It is time for me to prepare another session for our monthly user's group meeting this coming Saturday morning. I am repeating an earlier session on PAF Focus/Filter, but would like to use some new examples of clever and useful searches that illustrate the power of the search feature. I would appreciate it if some of you would be willing to share with me some of your interesting searches and the reasons you did them so I can get some more variety in the class. Thanks in advance Richard Rands