I suggest you look into local brands. In Salt Lake there is PC Laptops. They put out a very good quality laptop, and they guarantee it forever. If you get a virus you can't get rid of, they'll fix if for free. If you get some hardware or software that you can't figure out how to install, they'll install it even if you didn't buy it there. If you have a problem (my last was when my WORD toolbar disappeared) they'll help you solve your problem over the phone. They'll do a tune-up as often as you want to get rid of unwated files and software to make your computer run faster. And, they are friendly. They aren't the least expensive, but your computer comes with great (and free) service. Something that is worth a lot to me. I would think that most large cities have something similar. Tom Sevy in Salt Lake City